Nexi review

Nexi provides payment acceptance for in-store, online and public-administration transactions. Its offer spans POS devices and online payment tools, rather than a single checkout product. Some devices combine card acceptance with cash-register functions; online options include Nexi XPay Easy.

Businesses can also send payment links by email, WhatsApp or SMS. Nexi Business provides activity data, reports and payment-management functions. Other listed options include installment payments and Smart Converter, which lets eligible Visa and Mastercard holders pay in their own currency at a guaranteed exchange rate.

That breadth may suit a business that wants one provider to compare across counter, mobile and online payments. But the products have different device costs and transaction fees, so “Nexi” is not one interchangeable rate or setup. The right comparison is the specific product and fee schedule against your current provider.

Nexi covers several payment situations in one product family: countertop POS, smartphone payments, online checkout, payment links and installments. That gives businesses options beyond buying a standard card terminal. The homepage also lists tools for managing payments, while Nexi Business offers activity data, reports and payment-management functions.

The listed pricing has a €0 monthly charge for SoftPOS, Mobile POS and SmartPOS Mini without a printer, although each has an upfront cost. SoftPOS lists a €19 activation/device cost and a 1.89% fee for PagoBANCOMAT and major European cards. Mobile POS lists a €29 terminal purchase and 1.89% for PagoBANCOMAT and European cards. SmartPOS Mini lists a €169 terminal purchase and 1.89% for PagoBANCOMAT and major circuits. These rates give merchants a concrete starting point for comparing those options, though they do not establish the full cost for every card type or transaction.

Pay-by-Link is another practical option for taking remote payments: Mobile POS lists it at €0.30 per link plus the transaction fee. Installments and Smart Converter may also help businesses accommodate customer payment preferences, subject to eligibility and product terms.

A €0 monthly charge does not mean there is no upfront cost or transaction fee. SoftPOS lists €19 for activation/device costs; Mobile POS lists a €29 terminal purchase; and SmartPOS Mini lists €169 for the terminal. Mobile Pay-by-Link adds €0.30 per link on top of the transaction fee. Check whether those costs and rates fit your expected payment mix before switching.

The printer model has a different cost structure: Nexi SmartPOS Mini con stampante is listed at €22.50 per month, a €79 activation/installation fee and transaction fees starting at 0.99%. “Starting at” is not a complete rate schedule, and the published pricing does not publish annual billing prices. The listed 1.89% rates also apply only to the card categories specified for each product; broader fees are not published on the vendor's site.

Nexi’s range can also make it less obvious who handles a card issue. One Reddit thread describes a customer whose bank directed them to Nexi after a card was blocked. That is an account of confusion, not evidence of a service failure, but it is a reminder to confirm which provider handles support before moving payment operations.

Nexi lists monthly prices from €0, but payment acceptance still has costs. SoftPOS has no monthly charge, but costs €19 to activate or set up, and lists a 1.89% fee for PagoBANCOMAT and major European cards. Mobile POS also costs €0 per month, with a €29 terminal purchase and a 1.89% fee for PagoBANCOMAT and European cards. Pay-by-Link adds €0.30 per link, on top of the transaction fee. SmartPOS Mini without a printer is €0 per month but requires a €169 terminal purchase; its listed card fee is 1.89% for PagoBANCOMAT and major circuits.

The step up is SmartPOS Mini with printer: €22.50 per month, plus a €79 activation and installation fee. The terminal itself is listed at €0, and transaction fees start at 0.99%. Those starting fees may not apply to every transaction. Annual billing prices are not published, and the published pricing does not explain all fee conditions. Compare the rates and upfront costs against your expected payment mix before switching.

Nexi covers in-store and online acceptance, payment links and payment management, but the published information does not explain how to migrate an existing merchant account, connect a cash register or move transaction records. Data export options, contract terms, cancellation rules and any switching fees are not published here. Ask Nexi for those details before signing, and confirm which terminal and online payment setup fits your current checkout.

The pricing page lists upfront hardware or activation costs on several plans, so changing providers may mean comparing those costs with your existing setup. It does not establish whether you can return or reuse equipment. The published published material contains no Reddit posts or comments, so we can’t responsibly claim what tends to make customers leave Nexi. Treat support quality and exit terms as questions to verify directly, rather than assuming the published product list answers them.