MyTime review

MyTime combines booking, staff scheduling, point of sale and business operations for multi-location businesses, including chains and franchises. The platform is designed to manage customer appointments and transactions alongside the work behind them: staff, inventory, marketing and reporting.

Customers can book through social channels, Google, a business website or a branded guest app. Staff tools include centrally managed hours, eligible providers and resources for bookings, and waitlists to help fill cancellations. The POS handles in-person and online payments, registers across locations, memberships and loyalty programs. Marketing tools use customer data for targeted email, SMS and push campaigns, with controls for both global and local teams.

The reporting suite includes more than 70 reports, dashboards, filters and PDF or CSV exports. That puts MyTime closer to an operating platform than a standalone appointment scheduler. Its fit depends on whether a business wants these functions in one system—and is willing to pay per location.

MyTime’s main advantage is breadth. A business can bring booking, payments, staff scheduling, customer marketing and inventory into the same platform rather than assembling separate tools for each task. That may be useful for chains that need both local flexibility and a central view across locations.

• Booking is available through social channels, Google, a website or a branded guest app, giving customers several ways to make appointments.
• Staff scheduling includes centrally managed hours, eligible providers and resources for booking, plus waitlists to help fill cancellations.
• The POS supports in-person and online payments, registers across locations, memberships and loyalty.
• Marketing automation can send email, SMS and push campaigns based on customer data, with global and local controls.
• Inventory tools track stock across locations and can generate purchase orders through smart ordering.
• Reporting covers more than 70 reports, with dashboards, filters and PDF or CSV exports.

The pricing page separates plans into Essential, Complete and Premier, with an Enterprise option quoted by sales. The published pricing details do not map individual features to each tier, so buyers should confirm which functions their chosen plan includes before comparing it with a stack of separate products.

Location-based pricing can add up quickly. According to the pricing page, Essential costs $166 per location per month, or $149 per location per month with annual billing. Complete is $332 monthly or $299 annually; Premier is $388 monthly or $349 annually. Enterprise pricing is by sales quote. The annual figures are lower monthly rates, not a published total contract price.

There is no free plan, and a free trial is not published on the vendor's site. Seat limits and usage limits are also not published, so multi-location buyers should ask about capacity and any charges for exceeding allowances. Overage costs are not published either.

Several capabilities cost extra: the Branded Guest App is $99 per month plus an unpublished one-time setup fee; Membership is $79 per month; Loyalty is $69; Lead Management is $49; Shopify integration is $25; and the Amazon QuickSight custom BI tool is $250 per month. These add-ons make the base price a poor guide to total cost if they are required.

Reddit threads about “MyTime” discuss retail employee scheduling at Target and Kroger, not enough to assess this business platform’s performance. We would not treat those complaints as evidence about this product.

According to the published pricing data, Essential costs $166 per location per month with monthly pricing, or $149 per location per month at the annual rate. Complete is $332 monthly or $299 annually; Premier is $388 or $349. That puts the annual-rate jump from Essential to Complete at $150 per location monthly, then another $50 to Premier. Enterprise pricing is by sales quote.

These are per-location prices, so costs multiply as you add locations. MyTime lists add-ons separately: Branded Guest App is $99/month plus a setup fee that is not published; Membership is $79/month; Loyalty is $69; Lead Management is $49; Shopify Webstore Integration is $25; and Amazon QuickSight Custom BI is $250. The published pricing data does not publish overage costs, seat or usage limits, or the billing terms behind the annual rate. Free-plan and trial details are not published. Budget for the base tier and any add-ons you need, rather than assuming every feature is included.

A switch may involve moving more than booking data: MyTime combines scheduling, POS, marketing, inventory and staff management, with reporting across locations. The published material does not describe migration services, supported import formats, setup timelines or what customer, staff, appointment and inventory records can be imported. Ask MyTime to confirm those details before signing.

For leaving, MyTime lists PDF and CSV exports for reports, but that does not establish that all operational records can be exported in those formats. Data-export scope, API access, contract terms and cancellation fees are not published on the vendor's site. Confirm what you can take with you and how you retrieve it if you stop using the platform. The published material includes no Reddit posts, so we can’t responsibly identify common user-reported reasons for leaving. Before switching, get migration and export answers in writing, especially if you rely on several of MyTime’s modules across locations.