Mention review

Mention combines web and social monitoring with social media management. You can track topics, brands, or people across more than 1 billion sources in real time, then use alerts and analytics to follow the conversation. The product description lists keyword-based and page-based alerts, with influence and sentiment indicators.

It also covers publishing and response work: Mention supports social scheduling, content curation, AI tools, a shared social inbox, approval workflows, and a content library. Its homepage positions the product for brand management, competitive analysis, market research, crisis management, PR, and social media management.

The clearest fit is a team that wants monitoring and social workflows in one platform. The published Company Plan costs $599 per month with annual billing, billed yearly. Monthly billing is not published, so the listed price does not tell you what a month-to-month commitment would cost.

Mention’s appeal is breadth: it connects monitoring, analysis, reporting, publishing, and customer responses rather than stopping at alerts. For teams that currently split those jobs across tools, the shared workflow could reduce dashboard-hopping—though the available information does not establish which networks or sources are included in every plan.

The monitoring toolkit includes keyword and page alerts, plus influence and sentiment indicators. Analytics cover reach, volume, sentiment, location, source, and emotion. Mention also offers auto-updating reports and dashboards, with more than 10 templates or customizable options, according to the product details.

On the social side, the product supports scheduling and content curation alongside a combined inbox, approval workflows, and a content library. Those features give teams a way to move from spotting a mention to coordinating a response or publishing follow-up content. The homepage’s use cases—from competitive analysis to crisis and PR management—also suggest the product is meant to serve more than a single brand-monitoring task. The strongest case is for companies that will use both the listening and social-management sides, not buyers looking for a lightweight alert feed.

The published price is a significant commitment: the Company Plan is listed at $599 per month when billed yearly, and the pricing information says there is no free plan. Monthly billing is not published, and a free-trial policy is not available on the vendor's site. That makes it harder to assess the cost of a short-term evaluation or a smaller team’s entry point.

The Company Plan includes 50,000 mentions per month, unlimited users, 10+ alerts, and search queries up to 2,000 characters. Those are concrete limits to check against your monitoring needs. The pricing details do not publish overage costs, so teams with volatile mention volume should ask what happens when they exceed the cap before committing.

Historical Data access and API access are add-ons, but their prices are not published. The published pricing information lists only the Company Plan, so other plan options and their limits are not clear. If you need historical coverage, API access, predictable overage rates, or monthly billing, get those terms in writing. Mention looks priced for companies that can use its full suite, not buyers who only need basic monitoring.

According to the published pricing information, Mention’s Company Plan is $599 per month when billed annually—$7,188 for the year. Monthly billing is not published, so there’s no listed month-to-month price to compare. The plan includes 50,000 mentions per month, unlimited users, 10+ alerts and search queries up to 2,000 characters. The published information lists no lower tier, so we can’t quantify a jump from starter pricing or confirm whether cheaper plans exist.

Add-ons create another pricing blind spot: Historical Data and API access are listed as add-ons, but their prices are not published. Overage costs are not published either. Ask for those figures and clarify what counts toward the 50,000-mention cap before signing. There is no free plan; free-trial terms are not published. At this price, Mention makes more sense for companies that will use its monitoring and social features than for small teams looking for a low-cost entry point.

Switching to Mention means more than moving a social calendar: its feature set includes keyword- and page-based alerts, reports, publishing, and a shared inbox. But the published material does not document migration tools, import formats, or setup support. Inventory saved queries, dashboards, publishing queues, approval steps, and inbox assignments, then confirm what can actually transfer before you move.

Before leaving another platform, ask Mention for a sample export and a clear answer on retention and access after cancellation. Historical Data is listed as a paid add-on, but its price and the rules for exporting or accessing data are not published. API access is also a paid add-on with no published price, so don’t assume it is included.

We were not given Reddit posts or comments about people leaving Mention, so we can’t attribute churn reasons to Reddit. Based on the available information, migration details and unclear exit terms are questions to resolve—not verified user complaints.