MarketSharp review

MarketSharp is a cloud-based CRM built for residential contractors, remodelers, and home improvement businesses. It brings lead and customer management, sales activity, project workflows, reporting, mobile tools, and online payments into one platform. The idea is to track a homeowner from first inquiry through sales and production without splitting those tasks across unrelated systems.

The platform covers lead generation and follow-up, customer records, sales performance reporting, workflow and project-task automation, and mobile tools for field appointments. Its mobile app can help users navigate to appointments, build quotes, and collect payments. Businesses can also add apps for estimating, review generation, and other needs.

MarketSharp offers Standard, Pro, and Ultimate plans. The published pricing information lists different intended uses for each tier, but does not specify which individual CRM features are exclusive to each plan. So we would confirm feature access and any required add-ons before choosing a tier.

MarketSharp’s main strength is its focus on residential contractors. Its feature set covers several connected parts of that business: lead follow-up, sales, project tasks, reporting, field work, and payment collection. That can make it a better fit than a general-purpose CRM for teams that need contractor-oriented workflows rather than just contact records and a sales pipeline.

The listed tools include:

• Lead and customer management through the sales process.
• Customizable sales dashboards and automatic reports.
• Workflow automation for project tasks and deadlines.
• Mobile tools for appointment navigation, quote building, and collecting payments in the field.
• Online payments within MarketSharp, plus apps for estimating and review generation.

The pricing details also include some onboarding and hosting in every listed tier: up to three hours of dedicated onboarding, up to four hours of data-conversion onboarding, secure data hosting, mobile access, and storage up to 5 GB per user. Those inclusions give buyers a clearer starting point than a plan price alone, although the source does not say whether every migration or setup need fits within those hour limits.

The main drawback is the contract and cost structure. MarketSharp has no free plan, and the published pricing details say all plans require annual contracts. The monthly price is higher than the discounted annual-pay price: Standard is listed at $199 per month or $182 per month with annual payment; Pro is $349 or $319; Ultimate is $499 or $457. A free-trial offer is not published on the vendor's site.

Seat costs add up: additional users are $40 per month on Standard, $50 on Pro, and $55 on Ultimate. Texting beyond the included allowance costs $0.05 per message, but the included message allowance is not published. Additional onboarding, data conversion, storage, and multiple databases can also incur fees, with amounts not published.

There are caps even in the listed inclusions: each plan specifies storage up to 5 GB per user, plus up to three hours of dedicated onboarding and four hours of data-conversion onboarding. Buyers with larger data or setup needs should get the extra charges in writing before committing.

MarketSharp lists three plans: Standard at $182/month with annual pay or $199/month at monthly pricing; Pro at $319 or $349; and Ultimate at $457 or $499. The annual-pay price is the lower figure. The pricing information says all plans require annual contracts, so monthly pricing does not mean a month-to-month commitment.

The annual-pay jump is $137/month from Standard to Pro, then $138/month from Pro to Ultimate. All three list mobile access, secure hosting, up to 5 GB of storage per user, up to three hours of dedicated onboarding, and up to four hours of data-conversion onboarding. The listed plan details don’t spell out which higher-tier features account for the price increases, so confirm what you need before choosing.

Extra users cost $40/month on Standard, $50 on Pro, or $55 on Ultimate. Texting overages are $0.05 per message. Extra onboarding, data conversion, storage, and multiple databases cost more, but those fees are not published. There’s no free plan, and the published pricing lists no free trial.

MarketSharp includes up to four hours of data-conversion onboarding on each listed plan, but that doesn’t establish how much of your data the service will convert. Additional data conversion costs extra; the amount is not published. Before switching, ask which records and fields can be imported, what formats are supported, and whether project history, notes, and payment records are included. Get any extra conversion fees in writing.

Leaving deserves the same checks. The published information does not say what data export options MarketSharp provides, whether export access changes after cancellation, or what fees apply. Ask for a sample export and confirm how you can retrieve your data before signing an annual contract. There is no free plan listed, and the pricing information says all plans are annual contracts, which limits a low-commitment trial run.

We can’t cite a pattern of customers leaving over particular issues: no Reddit posts or comments were provided for this review. Treat claims about common reasons for leaving as unverified unless you can check them against current user reports.