MakePlans review

MakePlans is booking software for service businesses that need customers to reserve appointments, classes or events online. Customers choose a service and an available time, or sign up for a scheduled event through a booking site. Staff can manage availability, cancellations and manually added appointments in a real-time calendar.

The platform also handles customer records, including contact details, bookings and spending, and provides reports. It can send customizable confirmations, reminders and follow-ups by email or SMS. Businesses can accept card payments at booking, with payments going to their Stripe account. For connections to other systems, MakePlans offers native integrations, integration platforms and an API.

The pricing page lists a 14-day free trial, but no free plan. Its entry plan is priced per resource, so the advertised starting price is not necessarily the full monthly cost for a business booking multiple staff members, rooms or equipment.

MakePlans covers the main parts of a booking workflow in one product: online reservations, staff calendars, customer records, automated messages and payment collection. That makes it relevant to businesses handling both appointments and scheduled classes or events, rather than only one booking type.

The pricing page lists the Pay per resource plan at $10 per resource per month. It includes unlimited bookings, services and users, plus free email confirmations and reminders. Those unlimited allowances are useful if booking volume or staff logins grow, though the per-resource price still matters. The plan is described for businesses booking staff, rooms or equipment.

Payments go through the business’s Stripe account, and MakePlans supports native integrations, integration platforms and an API for connecting with other systems. Organizations that need more assistance can ask about Enterprise, which lists dedicated support, onboarding, a custom DPA and an SLA. The price for that plan is not published, so it is hard to compare its value from the listed details alone.

The headline $10 price is per resource per month, not a flat price for the whole business. If a business needs to book several staff members, rooms or pieces of equipment, the total rises with the number of resources. The pricing page does not state a maximum resource count, but it also does not publish a bundled or capped alternative.

There are extra costs to factor in. Optional SMS messages cost $0.08 each, third-party authentication costs $0.08 each, and Stripe transactions carry a 2% application fee. Volume discounts are available for SMS and third-party authentication, but the discount amounts are not stated. Custom SMS sender IDs, email senders and domains are also available for a fee, with prices not published.

Annual billing terms are not stated, and Enterprise pricing is not published. The published details also do not spell out specific native integrations or API limits. MakePlans may still fit, but buyers should confirm those costs and requirements before switching.

According to the pricing page, MakePlans starts at $10 per resource per month. A resource can be staff, a room or equipment, so the cost rises with the number you need to schedule. The listed plan includes unlimited bookings, services and users, plus email confirmations and reminders. There is no free plan; the trial lasts 14 days.

The Enterprise plan is for organizations that need dedicated support, onboarding, a custom DPA or an SLA, but its price is not published. That means there is no reliable way to calculate the jump from the entry plan. Annual billing is also not stated.

Budget for extras: SMS messages and third-party authentication cost $0.08 each, with volume discounts available. Stripe transactions carry a 2% application fee, in addition to any Stripe fees not specified here. Custom sender IDs, email senders and domains cost extra, but prices are not published. The $10 entry price is a starting point, not necessarily your monthly total.

The published materials do not say whether MakePlans offers migration assistance, bulk import tools or a self-service data export. Before switching, ask support how to move customer records, future bookings, staff availability and payment-related data, and what formats are available. The Enterprise plan lists onboarding, but its price is not published; onboarding is not listed among the Pay per resource inclusions.

MakePlans connects payments to your Stripe account and lists integrations and an API, which may help connect it to other systems. That does not confirm that a migration will be automatic or that all records can be transferred. Check what happens to customer history and scheduled appointments before cancelling another booking system.

We do not have Reddit posts or comments in the published sources, so we cannot substantiate claims about why users leave MakePlans. Data portability, integration requirements and the per-resource charge are sensible points to verify before committing, not documented reasons customers switch away.