Listen360 review

Listen360 is customer experience software built around surveys and customer feedback. Its stated aim is to help businesses improve loyalty, reduce churn and build their online reputation. The product serves businesses in areas including home services, fitness, wellness and children’s services.

The core workflow is to collect feedback, identify customers who may be at risk of leaving and give teams information they can use to improve the customer experience. Listen360 also describes tools for encouraging positive online reviews and measuring loyalty across a brand. Its homepage says AI helps streamline feedback, but the information available here does not explain which tasks AI handles or what controls teams get.

The company also lists onboarding, tailored training and ongoing assistance. That makes Listen360 a software-and-support offering, rather than a survey tool described only in terms of data collection. How those services vary by customer or quote is not published.

Listen360’s strongest case is that it connects customer feedback to retention and reputation work. The product description says its targeted surveys measure satisfaction, loyalty and brand commitment, while its retention tools are intended to help businesses identify at-risk customers. For operators managing multiple sites, brand-wide insights may also help teams compare loyalty and focus on growth drivers. The available information does not specify the reports or metrics included.

Other stated strengths include:

• Support for collecting customer feedback and encouraging positive online reviews.
• AI tools that the homepage says streamline feedback, though the specific functions are not described.
• Onboarding, tailored training and ongoing assistance, according to the product information.

A Reddit thread offers one small example of feedback leading to a response: a commenter said a studio adjusted its thermostat after receiving their survey comment, then followed up weeks later. That is an individual account, not evidence of a guaranteed response process. Still, it illustrates the practical value of a feedback loop when a business acts on what customers report.

The main buying drawback is price opacity. The available pricing information is marked low-confidence and describes a custom quote based on location or request volume. It gives no monthly or annual price, and no per-location rate. The available data lists no free plan; trial availability is not published. Without a public rate or plan breakdown, it is hard to compare Listen360 with survey or reputation tools before talking to sales.

The product information also does not publish plan-level feature differences, survey or user caps, or limits on locations and feedback volume. Buyers should ask for those details in writing, along with what onboarding and ongoing support include in the quote.

There is also a question about who sees survey responses. In one Reddit thread, commenters disagreed about whether feedback goes to studio management, corporate, or both. One commenter said studios were highlighted on corporate calls; another described a local manager responding directly. These are user reports, not Listen360 documentation, so businesses should confirm access, escalation and scoring policies with the company before sending surveys.

Listen360 does not publish a starting price, monthly rate, or annual rate. The available pricing information lists one option: a custom quote based on location or request volume. That means there is no public tier table, and we can’t calculate a jump between plans or compare the cost of adding locations from published rates.

The published pricing information lists no free plan; whether a free trial is available is not published. It also gives no add-on prices, so don’t assume that onboarding, training, AI feedback tools, or other features cost extra—or are included. Ask for an itemized quote that spells out the billing unit, minimum commitment, what counts as a location or request, and whether survey volume changes the rate.

For buyers who need to compare vendors before speaking to sales, this is a real drawback. Listen360 may fit a custom, multi-location setup, but the price page leaves the budget question unanswered. Pricing confidence is low.

The published information describes Listen360’s surveys, retention tools, online reviews, brand-wide insights, and support, but it does not explain migration services, supported imports, data exports, or contract terms. We can’t say how much setup a switch requires or whether you can take your data with you. Those details matter if survey history and customer records are part of how your team tracks loyalty over time.

Before moving, ask what data can be imported and exported, whether historical survey responses and location-level reporting are included, and what happens to review or feedback records if you leave. Get migration fees, onboarding scope, training, and cancellation terms in writing. The product description mentions onboarding, tailored training, and ongoing assistance, but doesn’t publish their scope or cost.

No Reddit posts or comments about Listen360 switching experiences were included in the published material, so we can’t report a verified pattern of users leaving or cite a specific lock-in complaint. Treat data portability and exit terms as questions to settle before signing.