Gravity Software review

Gravity Software is described as a managed IT provider for growing businesses, not just a helpdesk or a single cybersecurity tool. Its stated target is 20–150-person teams in Vancouver, Toronto and Miami that do not want to run an in-house IT department. The package spans IT support, security, backups, automation and web services.

The service description includes live security monitoring, AI-assisted threat detection, email filtering and phishing tests; unlimited helpdesk support; and device monitoring, patch automation and hardware lifecycle tracking. It also lists cloud and on-premises backup, immutable offline copies and disaster recovery planning. On the automation side, Gravity says it can build internal chatbots and dashboards, automate admin work, and help roll out and train staff on Copilot. Web services include custom sites, managed hosting, domains, DNS, SSL and cloud migration.

That is a wide remit. The key buying question is what is included in your specific agreement, and what is quoted separately.

The main appeal is consolidation: the described offer covers user support, endpoint management, cybersecurity, recovery planning and some cloud and website work. A smaller company could have one provider to call for Microsoft 365 or Google Workspace help, device patching and backup issues, rather than coordinating several specialists. Gravity also describes onboarding and offboarding as part of its unlimited helpdesk support.

Security and recovery are more specific than a generic promise to “keep IT safe.” The listed services include email filtering, phishing testing, live monitoring, immutable offline backup copies and disaster recovery planning. Those are useful items to ask about in a vendor comparison, though the description does not state retention periods, response-time commitments, recovery objectives or which monitoring and backup tiers are included.

Automation is another potential differentiator for a buyer that wants help beyond keeping computers running. The stated scope includes repetitive admin workflows, internal chatbots, dashboards and Copilot rollout and training. Gravity also lists web hosting and migration work. That breadth may suit a business looking to reduce vendor handoffs, but we would ask for a written scope, service levels and a price breakdown before treating the package as all-inclusive.

The biggest issue is price clarity. The available pricing data lists an annual-contract requirement, but no monthly rates; the listed amounts are monthly equivalents. It gives $375 for the first Starter user and $275 per additional user, while the nonprofit rate is $210 for the first user and $135 for each additional user. Those figures do not explain what managed IT services are included, so confirm they apply to the service you are buying before comparing them with an MSP quote.

The pricing schedule also includes Power Apps User rates and add-ons such as Revenue Recognition, Subscription Billing and AP Automation. That does not map cleanly to the described managed IT, security and web-services package. We would treat this as a scope mismatch to resolve, not assume these are the right rates for IT support. AP Management integration has no published price; AP Automation is listed at $0.29 per transaction, and Requisition Management is $200 per month for up to 100 users. The listed add-on prices are not a substitute for a complete quote.

The service description gives no published user caps by service, response-time targets, backup retention terms or automation project limits. Ask for those in writing, along with setup fees, contract exit terms and the cost of work outside the included scope.

The published pricing lists three per-user rates, but monthly prices are not published: subscriptions require an annual contract, and the listed rates are monthly equivalents. Starter costs $375 for the first user and $275 for each additional user. Power Apps User is $355 for the first and $255 for each additional user. Nonprofit is $210 for the first and $135 for each additional user. Power Apps is $20 less per user than Starter at both listed user levels; nonprofit pricing is lower, but applies to nonprofit organizations.

The user categories and add-ons can change the bill. Read-only users cost $25–$40 monthly, module users $95–$150, and a five-pack Multi-Entity Module $75–$100, depending on plan. Requisition Management is $200 monthly for up to 100 users, or $150 for nonprofits. Other add-ons include Revenue Recognition, Subscription Billing and Fixed Assets at $100 monthly each, with nonprofit rates of $75. The pricing lists no free plan; trial availability is not published. Get a written quote that confirms which fees apply.

The product description here presents Gravity as a managed IT and cybersecurity provider, while the published pricing lists user categories and modules such as Read-Only User and Multi-Entity Module. That mismatch makes it hard to judge what would actually need migrating. The published material does not explain migration services, data export formats, or how to transfer devices, backups, email security settings, or automation workflows. Ask for a written transition plan that names the systems involved, who owns each step, and what data you can take with you if you leave.

The clearest lock-in detail is the annual contract requirement; monthly rates are not published. Before signing, confirm renewal and termination terms, export rights, backup access, and whether support continues during handover. The published material contains no relevant Reddit reports, so we can’t say what users report about leaving Gravity or identify common reasons for switching. Treat those points as unanswered, not as evidence that exits are easy or difficult.