Fieldwork review

Fieldwork is field service software for residential and commercial service businesses. Its homepage points to pest control, lawn care, pool service and other businesses that schedule work at customer locations. The product brings customer records, appointments, teams and invoices into one system.

The feature list includes a calendar for one-time and recurring appointments, customer profiles, appointment reminders, reports and a dashboard. Customers can use an online portal to access invoices, contracts and work history. Fieldwork also says businesses can track invoices and accept payments through the mobile app, by phone or in the portal.

The pricing page lists three monthly plans: Startup at $59, Business at $79 and Pro at $99. All include free office users. The plans add features in steps, from CRM and invoicing on Startup to routing tools on Business and technician tracking and API access on Pro. Field-user seat costs are not published.

Fieldwork’s clearest advantage is that its listed features cover several routine parts of running a field-service operation in one product: customer records, scheduling, invoicing and a customer portal. For a business currently stitching those jobs together, that combination is worth comparing against the cost of separate tools.

• Startup, $59 per month: The pricing page lists CRM and calendar, invoicing, a customer portal, QuickBooks integration and custom forms. Office users are free.
• Business, $79 per month: Adds Google Mapping, Routing Optimization and Device Management to everything listed for Startup. That makes the $20 monthly step up meaningful for teams that need those specific tools.
• Pro, $99 per month: Adds contracts and agreements, technician tracking, multi-office support, Zapier integration and API access. It costs $20 more per month than Business.

A 14-day free trial is listed, and there is no free plan. The product’s portal and payment options may also reduce the need to chase customers across separate channels, though the published materials do not quantify any time or payment improvements. We would focus the shortlist decision on whether the plan-specific tools match your operation, not on the broad feature count.

The pricing is easy to compare at the plan level, but the total bill is not fully clear. The pricing page lists monthly rates only; annual billing and discounts are not published. Office users are free, but the cost of field-user seats is also not published. That leaves a key cost question open for businesses with multiple technicians, so get a full seat quote before comparing Fieldwork with another system.

There is no free plan, and the listed trial lasts 14 days. The plans also gate some operational features: Google Mapping, Routing Optimization and Device Management are listed under Business, while technician tracking, multi-office support, Zapier integration and API access are listed under Pro. A team that needs one of those capabilities has to budget for the relevant tier, rather than assume it is included in the $59 Startup plan.

The feature overview mentions appointment reminders, reports and a dashboard, but the provided plan breakdown does not identify which tiers include them. We would confirm availability and any usage limits with Fieldwork before switching. The published pricing details do not publish caps for customers, appointments, forms, locations or other usage, so those limits remain unclear.

Fieldwork lists three monthly plans: Startup at $59, Business at $79 and Pro at $99. The jump is $20 per tier, or $40 from Startup to Pro. Annual prices and discounts are not published, so there’s no stated annual rate to compare against the monthly price.

Startup includes CRM, calendar, invoicing, a customer portal, QuickBooks integration and custom forms. Business adds Google Mapping, Routing Optimization and Device Management. Pro adds contracts and agreements, technician tracking, multi-office support, Zapier integration and API access. All three plans list office users as free.

The main pricing gap is field-user seats: Fieldwork does not publish their cost. That makes it difficult to estimate the full bill for a team with multiple technicians. A 14-day free trial is listed, but the pricing information does not specify any trial restrictions. Get a quote that spells out field-user charges and confirm whether the monthly price changes with team size before switching.

Fieldwork covers scheduling, customer records, invoices and customer access to work history, so map where those records live before moving. The available information does not say whether Fieldwork imports data from another system, what formats it accepts, or whether you can export your data if you leave. Treat both directions as open questions, not included migration features.

Ask Fieldwork how it handles customer profiles, recurring appointments, invoice history and contracts during a migration, and whether the same data can be exported later. Check integrations against your current stack: QuickBooks is listed on Startup, while Zapier and API access are listed on Pro. Those features may affect your migration plan, but the source does not document specific transfer workflows.

We can’t describe common reasons people leave based on Reddit: no Reddit posts or comments were supplied, and verified user reviews are not available in the brief. Request export terms and field-user pricing in writing before committing.