FieldEx review

FieldEx combines field service management and maintenance management in one platform. It is built for teams that need to coordinate jobs while keeping track of the equipment, parts and maintenance behind that work. Work orders can use different fields, steps and status flows for different job types. Asset records bring equipment history, parts, maintenance plans and reliability data together.

Preventive maintenance can be scheduled by date, meter reading or both. For day-to-day operations, teams can track parts by location, bin and technician, with reorder flags. Technicians can access jobs, checklists and asset records through Android and iOS apps. Customers can report problems through QR codes and track jobs in a portal.

The plans start at $15 per user per month with annual billing, according to the pricing details checked on November 7, 2026. FieldEx also lists a free plan, but the published pricing information does not publish its limits or features.

FieldEx’s clearest strength is the connection between jobs, equipment and maintenance. Teams can keep asset service history alongside work orders, then use that record to plan future work. That is more useful than treating maintenance as a separate calendar detached from the equipment being maintained.

The feature set covers both scheduled and reactive work: preventive jobs can be triggered by time or meter readings, while customers can report faults through QR codes. Parts tracking includes location, bin and technician details, and Growth lists spare-parts inventory and technician bins. The technician app supports jobs, checklists and asset records on Android and iOS.

Plan differences are relatively clear:

• Growth is $15 per user per month annually, or $20 monthly. It includes custom work-order forms and checklists, asset service history with QR scanning, parts inventory and reports with a Power BI connector.
• Pro is $55 annually or $65 monthly per user. It adds preventive maintenance, a customer portal, public QR fault reports, a REST API, and Xero and QuickBooks connectors.
• Enterprise adds offline technician work, multi-level SLA targets and live Power BI dashboards inside FieldEx.

That gives buyers a practical way to match the software to their maintenance needs, rather than paying Enterprise just to get scheduled maintenance.

The main cost constraint is per-user pricing. Growth and Pro are billed per user, so the total rises as more technicians or office staff need accounts. Growth starts at $15 per user per month with annual billing, while Pro starts at $55. Monthly billing is available for both at higher rates: $20 and $65 per user, respectively.

Some capabilities are gated high. Offline technician work is listed under Enterprise, which costs $85 per user per month and requires annual billing. Teams that need to work without connectivity cannot get that feature on Growth or Pro, according to the plan details. Enterprise also includes the listed multi-level SLA response targets and live Power BI dashboards inside FieldEx.

The pricing details list a free plan, but do not specify its user, job or asset limits, or which features it includes. The 14-day free trial applies to Growth and Pro; no Enterprise trial is listed. Custom workflows and integrations beyond the named connectors are quoted separately, so their cost is not published. Buyers should confirm those requirements before comparing the headline plan prices.

FieldEx has a free plan, but its limits are not published in the pricing details we have. Paid plans are priced per user: Growth is $15 per user per month billed annually, or $20 monthly. Pro is $55 annually or $65 monthly. Enterprise is $85 per user per month, with annual billing required; no monthly Enterprise price is published. Growth and Pro include a 14-day trial.

The biggest jump is Growth to Pro: $40 more per user per month on annual billing, or $45 more on monthly billing. Pro adds preventive maintenance, a customer portal, public QR fault reports, the REST API and Xero and QuickBooks connectors. Enterprise costs another $30 per user per month over Pro on annual billing, adding offline technician work, SLAs and other features. That makes offline work an Enterprise-only option in the listed plans.

Custom workflows and additional integrations are quoted separately. Check the seat count and billing term before comparing totals: a per-user price can add up quickly, and the free-plan caps are not published.

Plan a FieldEx migration around the records your team needs to carry over: work orders, asset histories, maintenance schedules, parts and technician assignments. The product description covers those workflows, but the published material does not specify migration tools, supported import formats, data-export options or migration services. Confirm those details with FieldEx before moving live records, and test how asset histories and parts locations map into the new system.

Lock-in is hard to assess without a published export policy. Pro lists a REST API, but that alone does not confirm what data you can export or whether lower plans include equivalent access. The listed integrations include Xero and QuickBooks on Pro; other integrations are quoted separately. We were not given Reddit posts or comments to support a claim about why customers leave FieldEx, so we can’t attribute a departure pattern to Reddit. Before switching away, ask for a full export, including attachments and audit history, and verify what happens to customer and technician access when the account ends.