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The bottom line
Good fax coverage and useful plan tiers, but page caps and billing complaints call for caution.
FAX.PLUS covers the essentials: sending and receiving by web, mobile, email, and supported apps, plus fax numbers, team controls, API access, and AI tools for searchable text and data extraction. The Free plan includes 10 pages total; Basic starts at $6.99/month for 200 pages, one number, and a 60-page maximum per fax.
The pricing page lists extra-page charges and paid add-on numbers, so check the limits before choosing a plan. Reddit users report disputes over billing, plan changes, and refunds; those are individual accounts, not proof of a general pattern, but they make it worth reviewing the checkout terms carefully.
Good fit if
- Individuals sending occasional faxes
- Teams managing shared fax numbers
- Workflows needing fax API access
Skip it if
- People needing unlimited pages
- Users unwilling to check renewal terms
- Sensitive faxing without checking privacy terms
ScoresHow it rates
What works
- Free plan includes 10 pages total
- Basic includes 200 pages each month
- Send and receive through web, mobile, email, and supported apps
- Team administration includes roles and usage limits
- AI tools extract data and create searchable fax text
What doesn't
- Basic limits each fax to 60 pages
- Extra pages cost $0.10 on Basic
- Additional local or toll-free numbers cost $4.99/month
- High-volume custom page pricing requires contacting sales
- Reddit users report billing and refund disputes
01What FAX.PLUS actually does
FAX.PLUS is an online fax service for sending, receiving and managing faxes from the web, mobile devices, email and supported apps. It offers local, toll-free and international fax numbers, and says users can port an existing number. Its AI tools can turn received faxes into searchable text and extract structured data.
For teams, the service includes administration for members, roles, fax-number access and usage limits. Developers can use its fax API to add sending, receiving and workflow management to other systems. Listed integrations include Zapier, Google Workspace, Microsoft Word, Slack and Microsoft Teams.
The plans range from a free option for occasional personal faxing to Enterprise for higher-volume or HIPAA-related needs, according to the pricing page. The main buying question is less whether FAX.PLUS covers common fax workflows and more whether its page allowances, per-fax caps and billing terms fit yours.
02Where FAX.PLUS is strong
FAX.PLUS covers more than one-person faxing. You can send and receive through several channels, choose among local, toll-free or international numbers, and use team controls or an API as your needs grow. The listed integrations may also help teams connect faxing to tools they already use.
The pricing page gives buyers clear page allowances and overage rates. Free includes 10 pages total, with a 30-page maximum per fax and $0.20 per extra page. Basic is listed at $6.99 monthly or $7 per month on annual billing, with 200 pages per month, one number, a 60-page fax cap and $0.10 per extra page. Premium costs $13.99 monthly or $14 annually per month, with 500 pages and a 90-page cap. Business is $27.99 monthly or $28 annually per month, with 1,000 pages, five members and a 200-page cap. Enterprise lists 4,000 pages, unlimited members and a 250-page cap, at $99.99 monthly or $80 annually per month. The page advertises up to three months free on annual plans.
03Where it falls short
Page limits are the main cost trap to check before switching. Free is only 10 pages total; paid plans cap each fax at 60 pages on Basic, 90 on Premium, 200 on Business and 250 on Enterprise. Extra pages cost $0.10 on Basic, $0.07 on Premium, $0.05 on Business and $0.03 on Enterprise. The pricing page lists a $4.99 monthly charge for each additional local or toll-free number; Business and Enterprise include two dedicated numbers. Custom numbers cost $19.99 once, or $29.99 for a handpicked memorable number. Porting is listed as free, but may require Premium or higher depending on country.
Billing complaints on Reddit are a reason to read the checkout terms carefully, not proof that every customer will have the same issue. In one thread, a user says they cancelled soon after buying an annual plan and were denied a refund; commenters discuss a 24-hour cooling-off policy and number allocation. Other commenters describe unexpected charges or credits. A separate thread reports a dispute over receiving fewer page credits than expected. Confirm the plan, billing period and page allowance before paying.
04FAX.PLUS pricing: what you'll actually pay
FAX.PLUS has a free plan, but its 10 pages are a lifetime total, not a monthly allowance. Paid plans start at $6.99/month for Basic, with 200 pages and one fax number. Premium is $13.99/month for 500 pages; Business jumps to $27.99 for 1,000 pages and five members. Enterprise costs $99.99 monthly, or $80/month on the annual plan listed, for 4,000 pages and unlimited members. The pricing details list annual-plan rates of $7, $14 and $28/month for Basic, Premium and Business, respectively; confirm the billing amount and renewal terms before paying. The page advertises up to three months free on annual plans.
Page limits matter: overages cost $0.10 on Basic, $0.07 on Premium, $0.05 on Business and $0.03 on Enterprise; each plan also caps pages per fax. Extra local or toll-free numbers cost $4.99/month. Custom numbers are $19.99 once, or $29.99 for a handpicked number. Porting is listed as free, but may require Premium or higher depending on country.
05Switching to (or from) FAX.PLUS
The main migration task is getting fax numbers and workflows in place. FAX.PLUS lists number porting as free, but says it may require Premium or higher depending on country. It also supports faxing through web, mobile, email and supported apps, with integrations including Zapier, Google Workspace, Word, Slack and Teams. Teams may need to configure member roles, number access and usage limits; API access is available for building fax workflows into other systems.
The published materials don't say whether you can bulk-export fax history, attachments or account data, or detail cancellation and number-porting-out procedures. Check those points before moving sensitive or business-critical records; don't assume your archive will transfer. We also don't have Reddit posts or comments in the published material, so we can't reliably attribute reasons for leaving to users there. Page caps, per-page overages and renewal terms are concrete reasons to compare your expected usage and billing before switching. If those terms don't fit, verify export and number-transfer options before committing.
From the threadsWhat users say
The Reddit sample is mostly negative: several users describe unexpected charges, disputes over credits or refunds, and frustrating customer service. The IRS thread is about someone considering FAX.PLUS, not a confirmed successful fax; commenters also raise privacy concerns and warn that duplicate submissions may slow processing.
Despite several messages back and forth with their "customer service", they refuse to issue a refund
monthly plan of 8.99, was asked to choose a number (which you need a number to fax) then I was charged 167.99 and upgraded to premium annual
they gave me 'credits' for 50 pages (vs. the 200 I paid for)
Be cautious with third-party fax services, as they can see what you are sending, which might be your name, address, DoB, SSN, income information, and bank account information
Questions people ask
What can I use instead of a fax machine?
FAX.PLUS lets you send, receive, and manage faxes from a computer, mobile device, email, or supported apps. It also offers fax numbers, including local, toll-free, and international numbers, and says you can port an existing number. The service lists integrations with Zapier, Google Workspace, Microsoft Word, Slack, and Microsoft Teams.
Does FAX.PLUS cost anything?
It has a Free plan with 10 pages total, then lists Basic at $6.99 per month or $7 per month on annual billing. Basic includes 200 pages per month, one fax number, and a 60-page maximum per fax; extra pages are $0.10 each. Premium, Business, and Enterprise are also listed, starting at $13.99 per month.
Is FAX.PLUS a secure app?
The published product details do not publish specific security protections, so we can’t confirm from them whether the app meets your security requirements. One Reddit commenter cautions that a third-party fax service can see what you send, including sensitive personal and financial information. Check FAX.PLUS’s current security and privacy documentation before sending sensitive documents.
Can I send a one-time fax for free with FAX.PLUS?
The Free plan includes 10 pages total, with a maximum of 30 pages per fax; the pricing page lists extra pages at $0.20 each. That may cover a short one-off fax, but it is not an unlimited free plan. Basic lists 200 pages per month and a 60-page maximum per fax for $6.99 per month.
What do users say about FAX.PLUS billing and customer service?
Several Reddit posters report unexpected charges, trouble getting refunds, or confusion about credits and plan changes. These are individual accounts, not verified findings, but the complaints recur across multiple threads. One poster says they were refused a refund after canceling shortly after signup; another says a monthly-plan purchase became an annual upgrade after choosing a number.