Dust review

Dust is a platform for building and running AI agents across company workflows. Instead of treating an agent as a standalone chatbot, Dust connects it to company knowledge and tools so it can answer questions or take actions with relevant context. Teams can also bring people into workflows for review and decisions.

The platform supports more than 20 frontier and open-source models, so teams can choose a model for a task rather than being tied to one. Its stated use cases include ticket routing, account research, code reviews and campaign analysis. Permissions can be set for data, tools, systems and agents, while audit logs and analytics are designed to track activity, adoption, usage, costs and ROI.

Dust is aimed at teams that want to share agents and workflows across a company, not just individuals experimenting with prompts. Whether that breadth justifies the per-seat cost depends on credit use and how many connected systems a team needs.

Dust’s strongest proposition is the combination of company context, connected tools and shared workflows. Agents can work with company knowledge and take actions, while teams can reuse skills and keep people involved in review. That makes the product relevant to operational tasks—not only question-answering—such as routing tickets, researching accounts or analyzing campaigns.

Model choice is another practical advantage. Dust says teams can build agents with more than 20 frontier and open-source models, giving them options for different tasks. The platform also includes controls and visibility that matter once agents are used across a team:

• Permissions for data, tools, systems and agents.
• Audit logs and analytics for activity, adoption, usage, costs and ROI.
• Shared context, reusable skills, connected tools and human review.

The tier structure is straightforward at the seat level: Free offers 500 lifetime credits, while Pro and Max provide monthly credit allowances. Pro and Max include the same listed connector, remote MCP server and space limits, so the higher tier is principally for teams that need more credits per seat. Enterprise adds unlimited connectors and MCP servers, pooled credits, SCIM, audit logs, single-tenant deployment, priority support and an SLA.

The first thing to check is the connector ceiling. Free, Pro and Max each list up to 3 data connectors, 5 remote MCP servers and 5 spaces. Those limits may be workable for a small rollout, but they could constrain a team that needs to connect more systems or separate more workspaces. Enterprise removes the connector and MCP limits, but its price is custom.

Per-seat pricing also climbs quickly for high-volume use. According to the pricing details checked on November 6, 2026, Pro costs €30 per seat monthly or €24 with annual billing, with 8,000 credits per month. Max costs €150 monthly or €120 annually, with 40,000 credits per month. Annual billing saves 20%; prices exclude VAT. Free has 500 credits for the lifetime of the account, not a monthly allowance.

The pricing details do not publish how much credit common workflows consume, so teams may have trouble forecasting costs before rollout. Pro and Max can use workspace overage if enabled, but the cap and price are not published. Monthly seats can be cancelled anytime, but that does not resolve the usage uncertainty.

Dust’s Free plan costs €0 and includes 500 lifetime credits. Pro is €30 per seat monthly, or €24 per seat per month with annual billing, for 8,000 monthly credits. Max is €150 monthly or €120 annually, for 40,000 monthly credits. That is five times Pro’s price for five times its monthly credits; whether that is good value depends on usage.

All three plans list 20+ models, up to 3 data connectors, 5 remote MCP servers and 5 spaces. Enterprise pricing is custom, so the total cost is not published. Enterprise adds unlimited connectors and MCP servers, pooled credits, volume pricing, SCIM, audit logs, single-tenant deployment, priority support and an SLA.

The pricing details say annual billing saves 20% on Pro and Max; prices exclude VAT, and monthly seats can be cancelled anytime. Pro and Max can use workspace overage if enabled, but its cap and price are not published. Programmatic usage is listed at $0.01 per credit on “Business”; how that maps to these plans is unclear.

The published product details do not say how long setup or migration takes, or whether Dust supports exporting agents, workflows, history or connected data. Before moving a team, confirm what can be exported and in what format, and whether agent instructions, permissions and tool connections need rebuilding elsewhere. Treat those as questions to verify, not confirmed product limits.

Connector limits may affect the move: Free, Pro and Max each list up to 3 data connectors, while Enterprise lists unlimited connectors and MCP servers. A team with more systems to connect may need Enterprise or a different workflow. Dust also offers 20+ models, but the source does not say whether agent configurations transfer to another platform.

We were not given Reddit posts or comments to support claims about why users leave Dust. So we can’t responsibly attribute churn to pricing, reliability or migration pain. Ask departing users directly, and check export and cancellation terms before committing.