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There's a free plan; paid tiers are quoted.
Rocket.Chat has a free Starter plan at $0 per user/month, but it is self-managed and capped at 100 monthly active contacts. The pricing page positions it for public offices starting citizen engagement. Enterprise is custom-quoted, with custom contact volume and features including cross-channel contact history and self-hosted privacy-first AI. Hosting add-ons cost extra, and the page does not publish their prices. It also gives no annual price or discount, so costs beyond Starter are hard to compare upfront.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Starter | — | $0 | Public offices starting citizen engagement |
| Enterprise | — | Quote | Public organizations with high contact volume |
Add-ons and overages
- Premium hosting; additional cost, price not published
- Dedicated hosting; additional cost, price not published
02What the plan grid doesn't tell you
Hosting costs extra
Premium and dedicated hosting are additional-cost add-ons. The pricing page does not publish prices for either.
Enterprise quote required
Enterprise has no listed monthly price. The page says pricing is custom-quoted, so budget the cost only after getting a quote.
Starter needs self-management
Starter includes self-managed hosting only. The free plan is not a hosted option, and the page does not list its operating costs.
No annual pricing listed
The pricing page does not publish annual billing or an annual discount, so there is no listed yearly rate to compare.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Public offices starting engagement | Starter | It costs $0 per user/month and includes up to 100 monthly active contacts, but requires self-managed hosting. |
| Organizations with high contact volume | Enterprise | The plan offers custom monthly active contacts and is positioned for public organizations with high contact volume. |
| Teams needing privacy-first AI | Enterprise | Enterprise lists self-hosted privacy-first AI, custom roles and permissions, and cross-channel unified contact history. |
04Is Rocket.Chat worth the money?
Rocket.Chat is worth considering if self-managed deployment, air-gapped environments, or Matrix and XMPP federation matter to your organization. Starter gives you a $0 entry point, but its 100-contact cap and self-managed hosting make it a limited price comparison with hosted chat services. Enterprise adds features for larger public organizations, but custom quotes and unpublished hosting add-on prices leave the full cost unclear. Get a quote and account for hosting before treating it as a low-cost option.
Rocket.Chat pricing FAQ
How do I install Rocket.Chat?
The homepage says Rocket.Chat can be deployed on-premises, in a secure cloud, or in an air-gapped environment. Starter is self-managed. The published pricing information does not include installation steps, so check Rocket.Chat’s deployment documentation for instructions.
How much does Google Chat cost?
The Rocket.Chat pricing information provided here does not list Google Chat prices, so we can’t give a sourced cost or plan comparison. Check Google’s current pricing page for its plans and any eligibility or billing terms.
How much does LiveChat cost?
The Rocket.Chat pricing information provided here does not include LiveChat pricing. We can’t give a reliable price comparison from these details; check LiveChat’s current pricing page for its plan prices and billing terms.
Is Rocket.Chat open-source?
The published pricing information does not state Rocket.Chat’s licensing terms, so we can’t confirm open-source status from it. It does list self-managed Starter hosting and deployment options including on-premises and air-gapped environments; deployment flexibility alone does not establish a software license.