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Paid plans start at $3,590/mo.
Cognigy.AI’s Marketplace reference pricing starts at $3,590 per month equivalent, based on a $43,080 annual contract for Basic 5K pm. That tier covers up to 60,000 conversations yearly. There is no published monthly billing price, and Enterprise/custom pricing and plan limits are not published. Basic 5K pm + VG is listed at $4,493 per month equivalent ($53,916 annually) and includes five Voice Gateways. Treat these as annual contract references, not month-to-month rates.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Enterprise/custom | — | Quote | Organizations seeking a custom quote |
| Basic 5K pm | $3,590 | — | Teams handling up to 60,000 conversations yearly |
| Basic 5K pm + VG | $4,493 | — | Teams needing conversations and voice gateways |
02What the plan grid doesn't tell you
Annual contract
The reference tiers are annual contracts; $3,590 is a monthly equivalent, not a published month-to-month rate.
Monthly billing unknown
The pricing information does not publish a monthly billing option or its price. Confirm billing terms when requesting a quote.
Extra gateway pricing
The $4,493 equivalent includes five Voice Gateways. Pricing for any additional gateways is not published.
Custom plan limits
Enterprise/custom pricing and plan limits are not published, so scope beyond the reference tiers requires a quote.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Organizations needing custom scope | Enterprise/custom | Pricing and limits are not published; use this route to request a custom quote. |
| Teams handling up to 60,000 yearly conversations | Basic 5K pm | The reference contract is $43,080 annually, equivalent to $3,590 per month. |
| Teams needing voice gateways | Basic 5K pm + VG | The reference contract is $53,916 annually and includes 60,000 conversations yearly plus five Voice Gateways. |
04Is Cognigy.AI worth the money?
Cognigy.AI is aimed at contact centers that need more than a basic FAQ bot: voice and messaging coverage, connected-system actions, agent memory, grounded answers and controls for governed behavior. The reference entry price is substantial at $43,080 annually, and public tiers leave custom scope and limits unclear. For organizations that need those contact-center capabilities, a quote may be worth pursuing; for simpler chatbot needs, the available pricing information does not make the case.
Cognigy.AI pricing FAQ
How does agentic AI work?
Cognigy describes agents that can take actions in connected systems, rather than only answer questions. Its platform also supports memory, grounded knowledge, policy controls and specialist agents coordinated by an orchestrator. These are product descriptions; the published information does not quantify outcomes or define autonomy limits.
How much does an AI chatbot cost?
There is no single category price in the published information. For Cognigy.AI, the Marketplace reference starts at $3,590 per month equivalent, tied to a $43,080 annual contract and a 60,000-conversation yearly allowance. Other chatbot vendors and custom Cognigy deployments may price differently; custom pricing is not published.
How much does Cognigy.AI cost?
The Marketplace reference tiers list Basic 5K pm at $43,080 annually, or $3,590 per month equivalent, for up to 60,000 conversations a year. Basic 5K pm + VG is $53,916 annually, equivalent to $4,493 monthly, and includes five Voice Gateways. Neither is listed as a monthly-billed rate.
What does NiCE Cognigy do?
Cognigy.AI is described as an enterprise platform for customer-service AI agents across voice, chat and messaging, plus a copilot for human agents. Agents can use approved knowledge, follow runtime controls and complete transactions in connected systems. The published information does not explain NiCE’s ownership or broader product lineup.