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Pricing is quote-based.
PolyAI does not publish a monthly or annual starting price for its Agentic Dialog Platform. Platform use is billed per connected minute, but the rate is not listed. The Dialog-RSN-1 API lists a voice rate of 2¢ per connected minute, billed per second; text tokens cost extra. The platform plan lists support, connectors, multiple channels, testing and monitoring. The API excludes telephony and orchestration. The API has a clearer listed rate, but neither option gives a complete projected bill.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Agentic Dialog Platform | — | Quote | Organizations scaling voice agents |
| Dialog-RSN-1 API | — | Quote | Teams building custom voice stacks |
Add-ons and overages
- More than 10 concurrent API calls: contact sales
- API text tokens: $2 input, $0.20 cached input and $5 output per 1M tokens
- Telephony and orchestration are not included with the API
- API voice output is free until 19 Nov; later pricing not published
02What the plan grid doesn't tell you
Unpublished platform rate
The Agentic Dialog Platform is billed per connected minute, but PolyAI does not list the rate or a monthly or annual price.
API services excluded
The API does not include telephony or orchestration. Their prices are not published on the vendor's site.
Separate text token fees
API text costs $2 per 1M input tokens, $0.20 per 1M cached input tokens and $5 per 1M output tokens.
Temporary API pricing
API voice output is free until Nov. 19; its later price is not published. More than 10 concurrent calls requires contacting sales.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Organizations scaling voice agents | Agentic Dialog Platform | Includes pre-built connectors, multiple channels, 24/7 support, performance improvements, testing and real-time monitoring. |
| Teams building custom voice stacks | Dialog-RSN-1 API | Lists a 2¢ per connected minute rate, billed per second, and includes 10 concurrent calls after adding a card. |
| Teams pricing text usage | Dialog-RSN-1 API | The API publishes separate input, cached-input and output token rates, though telephony and orchestration are excluded. |
04Is PolyAI worth the money?
PolyAI lists useful enterprise capabilities, including multichannel agents, system connections and safeguards, but the platform price is missing. That makes it difficult to compare its total cost with other enterprise agent tools from the published information alone. The API is easier to price at its listed per-minute and token rates, but excluded telephony and orchestration still leave gaps. It may suit organizations that need its enterprise tooling; buyers who need a predictable budget should get full pricing in writing before deciding.
PolyAI pricing FAQ
How much does PolyAI cost?
PolyAI does not publish monthly or annual prices for its Agentic Dialog Platform. Platform use is billed per connected minute, but the rate is not listed. The Dialog-RSN-1 API lists 2¢ per connected minute, billed per second, plus separate text-token charges.
Does PolyAI have a free plan or trial?
A free plan is not listed on the vendor's site. They do not confirm whether a free trial is available. The API listing does mention $100 in free credit for sign-ups before Nov. 19, and free API voice output until Nov. 19.
What does the Dialog-RSN-1 API cost?
The API lists 2¢ per connected minute, billed per second. Text costs $2 per 1M input tokens, $0.20 per 1M cached input tokens and $5 per 1M output tokens. Ten concurrent calls are included after adding a card; more requires contacting sales.
Does the API price include telephony?
No. PolyAI's pricing details say telephony and orchestration are not included with the Dialog-RSN-1 API. Their prices are not published there, so the listed per-minute and token rates do not show the full cost of running a custom stack.