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It's a split decision.
Choose New Relic to monitor applications, infrastructure, logs, security, and user experience in one observability platform. Its Free plan includes 100 GB of monthly data ingest; Standard lists the first full-platform user at $10 and each additional one at $99. Choose Statuspage to publish service status and incident updates. Its Free plan allows 100 subscribers, while Hobby costs $29 per month. These tools address different needs, so the better fit depends on whether you need monitoring or communication.
01Side by side
| New Relic | Statuspage | |
|---|---|---|
| Paid starting price | Standard: $10 first full-platform user monthly | Hobby: $29 per month |
| Free plan | 100 GB ingest monthly; one full-platform user | 100 subscribers; 25 components; two team members |
| Best for | Finding and resolving software-system issues | Publishing service status and incident updates |
| Core strength | Application, infrastructure, log, security, and experience monitoring | Customer-facing incident communication and uptime displays |
| Learning curve | Ease-of-use review score: 7/10 | Ease-of-use review score: 7/10 |
| Integrations and data | Broad observability data; monitors apps, infrastructure, logs | Incident integrations; displays 150-plus third-party components |
| Team and seat costs | Standard additional full-platform users: $99 each, maximum five | Plans cap team members and subscribers; Hobby has five members |
| Support | Standard: two-business-day SLA; Pro: two-hour critical SLA | Plan-specific support response SLA not published |
New Relic Choose New Relic if
- Choose New Relic if you need application and infrastructure monitoring.
- Choose New Relic if logs and security belong in the same platform.
- Choose New Relic if its published support SLAs matter to your team.
Statuspage Choose Statuspage if
- Choose Statuspage if customers need public incident updates.
- Choose Statuspage if subscriber notifications are central to your workflow.
- Choose Statuspage if you need internal status pages or audience-specific pages.
02Pricing compared
New Relic has a free plan with 100 GB of monthly data ingest, one full-platform user, and at least eight days of retention. Standard lists $10 per month for its first full-platform user, then $99 per additional user, up to five; ingest beyond 100 GB is $0.40 per GB. Pro lists $349 per user per month with an annual commitment or $418.80 month to month. Extra retention and synthetic checks are billable, with prices not published.
Statuspage’s free plan allows 100 subscribers, 25 components, and two team members. Its public Hobby plan is $29 per month for 250 subscribers; Startup is $99 for 1,000. Internal plans are separate, starting at $79 per month. Listed prices are monthly, with annual discounts not shown. These prices buy different things: monitoring capacity versus incident communications.
03Features and depth
New Relic is the broader technical platform. Its feature set covers application performance, infrastructure, logs, security, digital experience, and AI monitoring. Teams can connect application performance to customer experience, monitor cloud-native and Kubernetes environments, search logs, and prioritize vulnerabilities by production impact. That breadth is useful when the job is finding and investigating issues across systems, not just telling customers about them.
Statuspage focuses on communicating service health. Teams can publish component status, send incident updates by email, text, or in-app messages, and display historical uptime. The feature list also includes third-party status components, incident templates, integrations with monitoring and incident-response tools, and internal pages. It supports more than 150 third-party components.
The products can complement each other: New Relic monitors systems; Statuspage gives teams a place to publish updates. Neither feature list makes them direct substitutes. If monitoring is the priority, Statuspage lacks the observability depth described here. If the priority is a customer-facing incident page and subscriber notices, that is Statuspage’s defined role.
04Ease of use and learning curve
Our review scores rate both products 7/10 for ease of use, but they ask teams to do different work. New Relic combines several monitoring areas in one platform, so teams choosing it should account for observability setup and user costs as well as the headline price. Its plan limits and ingest overages matter as usage grows.
Statuspage is narrower: its plans center on components, subscribers or employees, team members, and metrics. That makes the buying choice easier to frame, though public and internal pages use separate plan lines and larger audiences can raise the bill. We’d pick based on the workflow: diagnosing system problems or publishing clear incident communications.
Questions people ask
Can Statuspage replace New Relic?
No, not for the monitoring functions described here. New Relic covers application, infrastructure, log, security, and user-experience monitoring. Statuspage is for publishing service status and incident updates. Statuspage can connect with monitoring and incident-response tools, but that does not make it an observability platform.
Does New Relic publish customer-facing incident pages?
The New Relic feature information provided here describes monitoring and remediation, not public status pages or subscriber notifications. Statuspage specifically offers service-status pages and incident updates. If customer-facing incident communication is required, confirm the workflow rather than assuming New Relic includes it.
Which product is cheaper?
The free plans have different limits, so they are not a like-for-like price comparison. New Relic Free includes 100 GB of monthly ingest and one full-platform user; Statuspage Free allows 100 subscribers and 25 components. Their first listed paid plans are $10 per month for New Relic’s first Standard full-platform user and $29 per month for Statuspage Hobby.
Can the two products be used together?
Their listed roles are complementary: New Relic monitors systems, while Statuspage communicates service status to users or employees. Statuspage says it supports integrations with monitoring and incident-response tools, but the published information does not name a specific New Relic integration. Check compatibility before choosing a workflow.