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Most buyers should pick Bigin by Zoho CRM.
Choose Bigin if you want a simpler small-business CRM and can work within its pipeline and record caps: its pricing page lists paid plans from $7 per user monthly with annual billing, and its free plan is limited to one user. Choose Vtiger if you need marketing, sales and support in one CRM or a larger free team: its free plan allows up to 10 users, while Growth is listed at $12 per user monthly on annual billing. Vtiger’s monthly paid rates aren’t published; both offer 15-day trials.
01Side by side
| Bigin by Zoho CRM | Vtiger CRM | |
|---|---|---|
| Starting price | $7/user/month with annual billing | $12/user/month with annual billing |
| Free plan | One user; 500 records | Up to 10 users; 3,000 records |
| Best for | Small businesses seeking straightforward CRM | Teams uniting marketing, sales and support |
| Core strength | Visual pipelines and deal tracking | Shared customer view across teams |
| Learning curve | Review describes it as sensible | Review flags a learning curve |
| Integrations/data | Integrations not listed; paid plans reach 1M records | Integrations not listed; Growth allows 100,000 records |
| Team/seat costs | Per-user paid rates; extra-seat costs not published | $12–$50/user yearly; app-user add-ons cost extra |
| Support | Review support score: 5 | Review support score: 5 |
Bigin by Zoho CRM Choose Bigin by Zoho CRM if
- Choose Bigin for a straightforward small-business CRM.
- Choose Bigin if lower annual pricing matters.
- Choose Bigin if one free user is enough.
Vtiger CRM Choose Vtiger CRM if
- Choose Vtiger if the free plan must cover up to 10 users.
- Choose Vtiger for shared marketing, sales and support workflows.
- Choose Vtiger for One View, help desk and campaign tools.
02Pricing compared
Bigin has the lower published paid starting price: Express costs $7 per user monthly with annual billing, or $9 month to month. Its free plan is for one user and includes one pipeline, 500 records and three automations. Premier is $12 annually or $15 monthly; Bigin 360 is $18 annually or $21 monthly.
Vtiger’s free One Pilot plan allows up to 10 users, but caps the account at 3,000 records and 1,000 emails per month. One Growth costs $12 per user monthly with annual billing and allows up to 15 users and 100,000 records. Vtiger’s paid monthly rates are not published. Both products list a 15-day trial; Vtiger advertises annual savings of up to 34%, while Bigin says up to 35%.
03Features and depth
Bigin focuses on customer records and sales pipelines. It brings conversations, notes and follow-ups together, supports multiple pipelines, and includes workflow automation for sequences, scheduled actions, assignments and follow-ups. It also lists email, calls and WhatsApp tools, social lead syncing, ticket tracking and Zia AI features such as email assistance and deal insights. Its limits vary by plan: Express has three team pipelines and 50,000 records; Bigin 360 has 15 pipelines and one million records.
Vtiger covers more departments in one CRM. Its One View brings shared customer data to marketing, sales and support, alongside sales workflows, lead routing and playbooks. Marketing tools cover email, social and SMS; support features include cases, live chat, SLAs and FAQs. The product also lists Calculus AI tools and Android and iOS apps. Higher plans add capabilities such as process design, internal ticketing and work orders. Vtiger has broader stated coverage, but its feature caps and plan tiers need checking against your workflow.
04Ease of use and learning curve
Bigin is positioned as a straightforward CRM for small businesses, and its review scores rate ease of use at 8 out of 10. Its narrower focus may suit teams that mainly need pipeline tracking and customer follow-ups, though the free and paid plans have different user, pipeline and record limits.
Vtiger combines marketing, sales and support features, but its review notes a learning curve and gives ease of use 5.5 out of 10. That broader scope may mean more to configure and learn; the published information doesn’t quantify setup time. If your team only needs sales CRM, Bigin looks like the simpler fit. If you need shared customer workflows across departments, Vtiger may justify the added complexity.
Questions people ask
Which is cheaper, Bigin or Vtiger?
Bigin’s Express plan is $7 per user monthly with annual billing, compared with Vtiger Growth at $12 per user monthly with annual billing. Bigin’s monthly Express rate is $9. Vtiger’s paid monthly rates are not published, so a month-to-month price comparison isn’t available.
Which CRM has the better free plan?
It depends on team size and record needs. Bigin’s free plan is for one user and includes 500 records, one pipeline and three automations. Vtiger’s One Pilot plan allows up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage.
Is Bigin or Vtiger better for marketing and customer support?
Vtiger lists marketing tools for email, social and SMS, plus support features including cases, live chat, SLAs and FAQs. Bigin includes ticket tracking and communication tools, but its stated focus is managing customer information and sales pipelines for small businesses.
Do Bigin and Vtiger offer free trials?
Both products list a 15-day trial. Each also offers a free plan, but the free tiers have different limits: Bigin is limited to one user, while Vtiger One Pilot allows up to 10 users. Check the plan details before switching or inviting a larger team.