Zoey review

Zoey is a B2B ordering platform for wholesale distributors. It brings buyer self-service, sales-rep orders, and orders placed by phone or email into one system, alongside ecommerce, CRM, order management, quoting, accounts receivable automation, and ERP syncing.

Buyers can view their own pricing, products, and order history in a customer portal, then place repeat orders. Staff can manage orders, invoices, shipments, and payments, including split shipments, backorders, and custom order statuses. Zoey’s CRM tracks contacts, accounts, activity, and order history. Reps can use the mobile app to scan barcodes, work from PDFs, write orders, and collect payments online or offline.

The platform also handles quotes through conversion to orders, and automates invoice delivery, credits, statements, and net terms. Zoey is therefore a broad operational suite, not just a storefront. That breadth may suit distributors consolidating tools, but it comes with a high starting price and plan-based limits on users, accounts, and inventory locations.

Zoey covers several parts of a wholesale order cycle in one platform. Buyers can self-serve repeat orders, while reps can place orders on customers’ behalf and work from mobile. That gives distributors a path to handle portal, field-sales, and phone or email orders without treating each as a separate workflow.

The operational features go beyond checkout. Zoey supports invoices, shipments, payments, split shipments, backorders, custom statuses, quotes, and AR tasks such as statements and credits. Mobile ordering includes barcode scanning, PDF access, and payment collection online or offline, according to the published feature details. Sales teams also get contact and account records with activity and order history.

The pricing page lists unlimited sales orders on Starter, Plus, and Pro, so order volume itself is not shown as a plan cap. Starter includes either a storefront or mobile app; Plus and Pro include both. Higher plans also raise the included inventory-location allowance: one on Starter, three on Plus, and 10 on Pro. For a distributor that needs both a buyer portal and rep ordering, Zoey’s scope is a clear advantage over a storefront-only tool.

The entry price is steep: the pricing page lists Starter at $600 per month, or $564 per month with annual-contract prepayment. There is no free plan, and a free trial is not published. Plus is $1,400 monthly ($1,316 annual equivalent); Pro is $2,200 ($2,068 annual equivalent). Enterprise pricing is not published.

The included capacity may force an upgrade or add-on purchase. Starter includes one user license, with a maximum of three, and 50 accounts, with a maximum of 100. Plus includes three licenses, up to 10, and 200 accounts. Pro includes eight licenses and 500 accounts. Starter’s additional 50 accounts cost $100 per month; Plus and Pro account add-ons have tiered pricing, with volume pricing above 1,000 accounts not specified.

Setup adds to the cost: Guided Setup starts at $2,500, Full Service at $4,000, and custom theme design at $7,500. Additional integration fees may apply based on API and API-call volume. The pricing page also does not give fixed Enterprise rates or integration fees, making the total cost harder to assess upfront.

According to Zoey’s pricing information, Starter is $600 per month, Plus is $1,400, and Pro is $2,200. The jump is $800 at each step, but the percentage increase shrinks: Plus costs about 133% more than Starter, while Pro is about 57% more than Plus. Enterprise pricing is not published.

Prepaying under an annual contract reduces the listed monthly equivalent by 6%: $564 for Starter, $1,316 for Plus, and $2,068 for Pro. There’s no free plan, and trial availability is not published.

Check the caps before comparing the headline prices. Starter includes one user license, capped at three, and 50 accounts, with a 100-account maximum. Plus includes three licenses and 200 accounts; Pro includes eight licenses and 500 accounts. Extra licenses cost $75 each on Starter and Plus, or $50 on Pro. Account add-ons cost extra, too. Setup starts at $2,500 for Guided Setup or $4,000 for Full Service; custom theme design starts at $7,500. Additional integration fees may apply.

Zoey combines buyer ordering, sales-rep ordering, CRM, order management, quotes, and accounts receivable workflows. Moving to it could therefore involve more than rebuilding a storefront: map customer accounts, pricing, order history, invoices, and ERP connections before committing. The published materials don’t specify migration tools, supported import formats, data-export options, or offboarding steps. Treat those as questions for Zoey, not assumed capabilities.

Integration costs deserve the same scrutiny. Zoey says additional fees may apply based on API and API-call volume, while custom integrations are available for Enterprise. Its pricing page also lists paid setup and implementation hours, so include onboarding in the switch budget.

We can’t substantiate a pattern of users leaving Zoey from the published Reddit material. Before switching in either direction, ask for a written export process, field-level data coverage, and ERP integration costs. Without published portability details, lock-in risk is unclear—not proof that data can’t be moved.