Textedly review

Textedly is an SMS and MMS marketing platform for bulk campaigns and two-way customer conversations. Its listed tools also cover drip campaigns, automatic replies, SMS payments, review requests and AI voice agents for handling calls, booking appointments, capturing messages and routing callers.

The pricing page lists a free plan with 50 messages and one custom keyword, with no credit card required. Paid plans start at $29 per month for 500 messages on monthly billing, or 600 messages per month with annual billing. The annual price is not published. Plans run up to $5,520 per month for 300,000 messages; larger or different needs can request a custom plan, whose price is also not published.

The pitch is breadth under one roof. The practical question is whether the message allowance and price fit your list and sending habits.

Textedly’s clearest advantage is that it bundles several messaging jobs: bulk SMS and MMS, two-way texting, drip campaigns and auto-replies. The homepage also lists payment links, review requests and AI voice agents, which can handle calls, book appointments, capture messages and route callers. According to the pricing page, all listed paid plans include all features, so the feature set is not reserved for a higher-priced tier.

The plan ladder gives buyers concrete volume markers:

• Free: 50 messages and one custom keyword.
• Basic: $29 per month for 500 messages, or 600 with annual billing.
• Plus: $79 per month for 2,000 messages, or 2,400 with annual billing.
• Business: $299 per month for 10,000 messages, or 12,000 with annual billing.

Incoming messages are listed as free on paid plans. Annual billing includes 20% more messages per month, though the annual price itself is not published. Textedly also covers registration for the first 10DLC number; standard carrier registration fees apply to additional numbers, but the amount is not published. That makes the published message caps useful for initial budgeting, even if the full cost may depend on add-ons and registration.

The main catch is how quickly the monthly cap can make a plan feel small. Basic includes 500 outbound messages for $29 per month; the next listed tier, Bronze, is $49 for 1,000. The pricing page does not publish an annual price, so the 20% higher annual message allowance is hard to compare on total cost. It also does not list the price of a custom plan. Additional teammates cost $10 each per month, and extra 10DLC numbers incur carrier fees whose amount is not published.

There are also mixed user reports. In one r/smallbusiness thread, a Textedly customer complained about pricing and the character limit, while another commenter said the service worked well for appointment reminders. A separate r/marketing post alleged bugs and poor support; that is one user’s account, not proof of a general pattern, but it is worth weighing if campaigns are business-critical.

One commenter’s claim about message length is not an official limit. We’d confirm current character rules, support coverage and any extra fees with Textedly before switching or committing.

Textedly has a free plan with 50 messages and one custom keyword. Paid plans start at $29/month for 500 messages; the next tier is $49/month for 1,000. The price rises to $79 for 2,000 messages, $125 for 3,500, and $169 for 5,000. Higher-volume plans range from $299/month for 10,000 messages to $5,520 for 300,000. Custom pricing is not published.

The jumps matter: moving from 5,000 to 10,000 messages costs $130 more per month, while the 25,000-message Premium plan is $599. All listed paid plans include all features and free incoming messages, according to the published pricing details.

Annual billing gives 20% more messages per month, but Textedly does not publish annual prices. Extra teammates cost $10 each per month; no teammate limit is stated. Textedly covers registration for the first 10DLC number, but additional numbers incur carrier registration fees whose amount is not published.

The published materials do not say whether Textedly imports contact lists, preserves consent records, or exports contacts and message history. They also do not describe migration support or cancellation terms. Get those details in writing before moving a live SMS program; rebuilding keyword, drip-campaign, and auto-reply workflows may take work, but the migration process is not documented here.

The product covers bulk SMS and MMS, two-way texting, drips, auto-replies, payments, review requests, and AI voice agents. If you use several of those, check whether each workflow and its data can move with you before switching. The pricing details say paid plans include all features, but do not clarify what happens to those features or stored data after cancellation.

The review brief flags support complaints, but no Reddit posts or comments were supplied, so we cannot verify what users say prompts them to leave. Treat support reliability as a question to investigate, not a proven reason to switch.