Text Request review

Text Request adds two-way SMS and MMS to a business number. It is built for businesses that want to handle customer conversations, reminders, promotions, payment requests and review requests by text, rather than relying only on calls or email.

The feature set includes scheduled messages, appointment reminders, mass texting, text payments, review management, pre-built integrations and an API for custom workflows. That makes it a customer communication tool, not just a bulk-texting service: customers can reply to messages, and teams can manage conversations from a dashboard.

The pricing page lists seven monthly plans, starting at $59.99 for Basic with 1,000 texts. Higher tiers raise the included message allowance and add dashboards or features such as API access. There is no free plan; a free trial is not listed, and no annual pricing is shown. New customers can use REQUEST20 for 20% off Basic, Starter and Corporate for the first three months.

Text Request brings several practical customer-communication jobs into one texting product. Businesses can send and receive SMS and MMS from a business number, schedule messages, send appointment reminders, promote offers and collect payments by text. Review requests, review tracking and responses are also part of the described feature set, so teams can use the same channel for follow-up after a sale or service.

The plan ladder gives buyers a choice between a small allowance and higher-volume tiers. Basic includes 1,000 texts and one dashboard; Starter moves to 2,500 texts and two dashboards, while Corporate includes 6,500 texts and five dashboards. Enterprise lists 20,000 texts, 10 dashboards and API access. The three high-volume plans cover up to 50,000, 100,000 or 250,000 texts monthly.

Integrations and an API can help connect texting to existing business systems or custom workflows. The pricing page lists third-party integrations on Starter and above, and API access on Enterprise and above. Review functionality may also suit businesses that want to request feedback soon after service; in one Reddit thread, small-business owners said timing the request close to the completed job matters. That is user advice, not a Text Request result.

The included text allowance is a real cost boundary. Basic is $59.99 per month for 1,000 texts, then $0.058 per extra text. Starter is $145 for 2,500 texts, also at $0.058 extra; Corporate is $295 for 6,500, with overages at $0.049 each. Enterprise costs $575 for 20,000, then $0.032 per extra text. The per-text rate falls at higher tiers, but the monthly commitment rises sharply.

Several capabilities can add to the bill. The add-on list prices Reviews at $50 per month per 25 dashboards, API access at $50, and single sign-on at $250. Other listed extras include location requests, keywords and call forwarding. Check the dashboard fee before signing: the comparison chart lists additional dashboards at $10 per month, while high-volume plan descriptions say $5.

There is no free plan, no annual rate is shown, and the published pricing does not list a trial. REQUEST20 only discounts Basic, Starter and Corporate, for the first three months. Buyers should estimate message volume and required add-ons before comparing the headline plan prices.

Text Request starts at $59.99/month for Basic, with 1,000 texts and one dashboard; extra texts cost $0.058 each. Starter is $145/month for 2,500 texts and two dashboards. Corporate jumps to $295/month for 6,500 texts, then Enterprise to $575/month for 20,000 texts and API access. Higher-volume tiers cost $890/month for 50,000 texts, $1,460 for 100,000, and $2,900 for 250,000. The overage rate falls to $0.013 per text on High Volume Tier 3, but the base bill climbs sharply.

Plans are billed monthly; annual pricing, a free plan, and a free trial aren’t listed. REQUEST20 discounts Basic, Starter, and Corporate by 20% for the first three months for new customers. Add-ons can change the total: reviews are $50/month per 25 dashboards, API access is listed at $50/month, and SSO is $250/month. Dashboard pricing conflicts: the comparison chart says $10/month, while high-volume plan listings say $5. Confirm the rate before budgeting.

The published materials don’t publish a migration process, data-export options, number-porting details, or contract terms. Ask Text Request how it handles your existing business number, message history, contacts, and opt-in records before moving; don’t assume those transfer automatically. Also map any reminders, promotions, payment messages, and review requests you need to rebuild, then check whether your current platforms appear among its third-party integrations.

API access is included from Enterprise upward, while the pricing also lists it as a $50/month add-on, so confirm which plans qualify. There’s no free plan or trial listed to test a cutover. The published material includes no Reddit posts, so we can’t substantiate user-reported reasons for leaving. Before switching away, ask what data you can export and in what format; those details aren’t published in the published materials.