Sync review

Sync is a cloud drive for businesses that want encrypted storage, file sharing and team collaboration. The company says its end-to-end encryption means even Sync cannot see the files. Teams can access files on the web, computers and mobile devices, share centralized folders, and manage permissions for employees and outside collaborators.

It also covers some common file-management needs: CloudFiles on demand lets users browse cloud files in Windows Explorer or Mac Finder without keeping everything on their computers, while real-time backup and file recovery are intended to help restore documents after ransomware, hardware failure or accidental changes. A branded client portal lets businesses share documents with their own company logo.

There is no free plan listed. The pricing page lists a 30-day trial and three paid team plans, each with a three-user minimum. Sync Enterprise is aimed at companies with 100 or more users.

Sync’s clearest selling point is privacy. Its end-to-end encryption is designed so the company cannot see customer files, which makes it a more privacy-focused option than a basic shared drive. The product also combines storage with the controls teams need to share files: centralized folders, permissions for team members and external collaborators, and a branded portal for client-facing documents.

The pricing page lists a useful progression in storage and administration rather than a single flat team plan:

• Teams 1TB costs $6 per user per month, or $4.50 per user per month with annual billing. It includes 1 TB per user, unlimited data transfer, 180-day file history and an administrator account.
• Teams 2TB is $9 monthly or $6.75 with annual billing. It adds 2 TB per user, 365-day file history and role-based access controls.
• Teams 10TB is $13.50 monthly or $11.25 with annual billing. It includes 10 TB per user, 365-day file history and VIP support.

CloudFiles on demand can also keep cloud files visible in Windows Explorer and Mac Finder without taking up the same space on a computer. Sync says it supports web, desktop and mobile access, plus backup and file recovery.

The three-user minimum is the main buying constraint. Even the entry Teams 1TB plan requires three seats, so a solo user or two-person business pays for capacity it may not need. At the listed monthly rate, that means a minimum $18 monthly bill; annual billing brings the per-user rate down to $4.50, but requires annual payment. These totals follow from the listed per-user prices and seat minimum.

Storage is allocated per user, not described as one shared team pool: the plans list 1 TB, 2 TB or 10 TB per user. Teams 1TB also has a shorter 180-day file history, while the two higher tiers list 365 days. Role-based access controls are listed for Teams 2TB, not the entry plan; VIP support appears only on Teams 10TB.

The Enterprise plan has a 100-user minimum and custom pricing, so smaller teams cannot use it as a way around the standard tiers. The pricing page does not publish its price. Sync also lists no free plan, and the published pricing details do not specify trial restrictions or paid add-ons.

Sync has no free plan. The pricing page lists a 30-day free trial and three paid team plans, all with a three-user minimum. Teams 1TB costs $6 per user monthly, or $4.50 per user per month with annual billing. That works out to at least $18 monthly or $13.50 per month billed annually for three seats.

Teams 2TB is $9 monthly or $6.75 with annual billing. Teams 10TB is $13.50 monthly or $11.25 annually. The jump from 1TB to 2TB is $3 more per user monthly; moving from 2TB to 10TB adds another $4.50. At the three-seat minimum, those plans start at $27 and $40.50 monthly, respectively, before annual discounts. Annual prices are billed annually, not month to month.

The listed plans include unlimited data transfer. File history is 180 days on Teams 1TB and 365 days on the two higher tiers. No add-ons are listed. Sync Enterprise has custom pricing and a 100-user minimum.

Sync supports access through the web, computers and mobile devices, and its CloudFiles feature lets users browse cloud files in Windows Explorer or Mac Finder. But the published product information does not publish a migration workflow, bulk-export details or an exit process. Confirm how you would retrieve files and preserve team permissions before moving a large shared drive.

The plan limits matter when changing providers: Sync lists 180 days of file history on Teams 1TB and 365 days on Teams 2TB and 10TB. The published material does not say whether that history can be exported or transferred. It also does not explain what happens to shared links or branded client portals during a move. We have no Reddit posts or comments in the published sources, so we can’t substantiate claims about why users leave. Check those operational details with Sync before committing to its three-seat minimum.