Synap review

Synap is online exam software for managing assessments from question creation through results. Organisations can build reusable question banks with more than 25 question types, tagged by topic, skill and difficulty, then schedule exam sittings across regions and time zones. The platform can apply access arrangements automatically.

For delivery, Synap offers lockdown, record-and-review and live invigilation options. Incidents are timestamped, and exam activity, incidents and marks can be kept together in an audit trail. Objective questions can be auto-marked; written responses can be sent to examiners for marking against rubrics, with moderation as part of the workflow.

After an exam, teams can review pass rates, item discrimination and KR-20 reliability by exam and question. In short, Synap covers authoring, delivery, proctoring, marking and analysis rather than just hosting a test. Its stated focus is organisations that need to manage and document the assessment process.

The main strength is the breadth of the exam workflow. Synap combines reusable question banks, scheduled delivery, several proctoring approaches, marking and analytics in one platform. That can suit organisations that need more than a quiz tool, particularly when assessments include both auto-marked questions and written work requiring examiner review.

The question bank supports more than 25 question types, with questions tagged by topic, skill and difficulty. For delivery, access arrangements can be applied automatically, and sittings can be scheduled across regions and time zones. These features address common administrative needs without requiring every assessment to follow the same format.

Synap also gives teams a choice of proctoring: lockdown, record-and-review or live invigilation. Its analytics include pass rates, item discrimination and KR-20 reliability, while the audit trail brings exam activity, incidents and marks together. That combination is useful for reviewing assessment quality and documenting how results were produced. Written work can be routed to examiners with rubrics and moderation, rather than forcing all marking into an automated workflow.

The listed plans have usage caps, so the headline price is not the whole budget. Standard is listed at £149 per month or £100 per month on annual billing, with 500 credits, 500 unproctored exams and three admin accounts. Pro is £379 monthly or £291.67 on annual billing, with the same credit and unproctored-exam allowance but unlimited admin and manager accounts. Business is £840 monthly or £666.67 on annual billing, with 1,000 credits and 1,000 unproctored exams. Prices exclude VAT.

Proctored exams use 2–5 credits each, according to the pricing details, so the included credit allowance does not translate into one fixed number of proctored exams. Extra usage is listed at £1.50 per credit or £2 per active user. The billing note says pay per assessment is billed annually and pay per active user monthly; confirm which model applies before budgeting. There is no free plan, though a 14-day trial is listed. Enterprise pricing, custom certificates and professional services require a quote.

Synap’s listed plans start at £100 per month, billed annually, or £149 month to month for Standard. Prices exclude VAT. Standard includes 500 credits, 500 unproctored exams, three admin accounts, onboarding and support. Pro costs £291.67 per month annually or £379 month to month; the main listed change is unlimited admin and manager accounts. Business rises to £666.67 annually or £840 month to month, with 1,000 credits and 1,000 unproctored exams. Enterprise pricing is custom.

The jump from Standard to Pro is £191.67 per month on annual billing, or £230 month to month. Budget separately for extras: Synoptic proctoring uses 2–5 credits per proctored exam, and extra usage costs £1.50 per credit or £2 per active user. Custom certificates and professional services require a quote. The billing model also matters: pay per assessment is billed annually, while pay per active user is billed monthly. Synap lists a 14-day free trial, but no free plan.

Plan a switch around your exam content and operating process, not just the software account. Synap’s listed features include reusable question banks, scheduled sittings, access arrangements, proctoring, marking workflows and audit trails. Rebuilding or mapping those elements may take coordination; the published information does not specify migration tools, supported import formats or whether Synap migrates content for you. Ask about these before committing, especially if you need to retain question tags, exam records or marks.

Data export and account-exit terms are not published on the vendor's site, so confirm what you can export and in what format before moving live assessments. We also don’t have Reddit posts or comments in the published material to substantiate why users leave Synap; we won’t guess. If you’re considering a move away, verify that you can retrieve question banks, results, incident records and audit history, then check how those exports fit your next platform. Synap lists onboarding and support on its paid plans, but the details of migration assistance are not specified.