Skilljar review

Skilljar is an external learning management system for educating customers and partners. Companies can use it to build an Academy, deliver learning through community and in-app experiences, and manage other training moments. It is aimed at organizations that need to create training for people outside their workforce, rather than a general-purpose internal learning platform.

The product supports course design and paid training, while analytics track enrollment and engagement. Skilljar also connects training data to Salesforce. The stated integration options include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo, and Zendesk, through native integrations or APIs.

Its three plans are Essentials, Professional, and Enterprise. Each combines an annual subscription with a fee based on annual active users. Skilljar does not publish the subscription prices or active-user rates in the published pricing information, so buyers cannot compare its total cost from a public starting price.

Skilljar’s feature set is focused on running a customer or partner Academy, rather than simply hosting course files. The product supports customized learner experiences using templates, HTML, or CSS, with public or gated access. Learning paths can combine courses with tips, live sessions, and certifications. For teams charging for education, Skilljar supports paid courses, paths, subscriptions, and credits, with flexible purchase options.

Certificates can include completion credentials, proctored exams, and accredited certifications through integrations. Reporting covers enrollment and engagement, with customizable, exportable reports and a Salesforce connection for training data.

The plan structure gives buyers some concrete capacity markers:

• Essentials includes 1 Academy site, unlimited seats and courses, 3 premium integrations, and any 6 of 14 admin roles.
• Professional includes 2 Academy sites, 5 premium integrations, all 14 admin roles, and multiple currencies.
• Enterprise includes 3 Academy sites, 7 premium integrations, all 14 admin roles, and multiple currencies.

That makes the site and integration allowances visible before a sales conversation, even though the actual plan prices are not public.

The main buying drawback is price opacity. Skilljar lists an annual subscription plus a fee based on annual active users, but the plan prices and active-user rates are not published. Monthly billing terms are also not published, and the published pricing information lists no free plan. Add-ons can raise the bill: Content Syndication is $10,000, Data Connector starts at $25,000, and Language Packs start at $10,000 for five languages. Their billing periods are not published; LearnExperts pricing is also not published.

Plan capacity is not unlimited across the board. Essentials has one Academy site, three premium integrations, and only six of 14 admin roles; moving up raises those caps, but still sets limits of two sites and five integrations on Professional, or three sites and seven integrations on Enterprise.

Fit is another question. A commenter on r/instructionaldesign said Skilljar lacked HRIS integrations for their internal-training use case, while other commenters described quirks, limits, and a poor admin dashboard. Those are individual reports, not product-wide measurements, but they support checking your specific workflows in a demo.

Skilljar’s plan prices aren’t published. The listed model is an annual subscription plus a fee based on annual active users; monthly billing terms and active-user rates aren’t published either. There’s no listed free plan, and trial availability isn’t published, so you’ll need a quote to compare the total cost.

The tier jump is in included capacity and features, not a disclosed price: Essentials includes one Academy site, three premium integrations and six of 14 admin roles. Professional moves to two sites, five integrations, all 14 roles and multiple currencies. Enterprise adds a third site and seven integrations; it also includes all admin roles and multiple currencies. All three list unlimited seats and courses only for Essentials, so confirm limits for higher tiers.

Add-ons can add substantial cost: Content Syndication is $10,000, Data Connector starts at $25,000, and Language Packs start at $10,000 for five languages. Billing periods for these add-ons aren’t published; LearnExperts pricing and extra active-user rates aren’t published. Get the annual fee, user bands and renewal terms in writing.

Treat migration scope as a sales question, not a given. The available product details don’t specify import tools, export formats, migration services or how learner histories and certificates transfer. Before signing, ask for a sample export and confirm what can move: courses, learning paths, learner records, certifications, paid enrollments and reporting data. Also map your Salesforce and other integrations; Skilljar lists integrations with Salesforce, Gainsight, Google Analytics, webinar tools and Zendesk, but that doesn’t establish what transfers from your current LMS.

Leaving deserves the same scrutiny. Confirm whether you can export learner-level records and reports without a paid Data Connector, which starts at $25,000, and whether you retain access during a transition. The published published material contains no Reddit posts, so we can’t responsibly attribute reasons for leaving to Reddit users. Get export rights, fees and timelines in writing before committing to an annual subscription plus active-user charges.