Shuffle review

Shuffle is workflow automation for technical and security teams, with a focus on connecting security tools and automating responses to events such as SIEM alerts. Teams can start with pre-built security use cases or create workflows using its no-code app creator and AI workflow tools.

Workflows can start from webhooks, schedules, pipelines, and other triggers. They can also run custom Python scripts, so Shuffle is not limited to point-and-click actions. Its AI workflow engine is designed to build automations from an intent, while AI integrations let teams connect AI tools to their use cases.

The product also includes multi-user and multi-tenancy features for collaboration. In short, Shuffle is aimed at teams that want to coordinate security actions across tools, not general-purpose marketing automation. The available material describes its capabilities but does not specify which integrations or templates are included in each plan.

Shuffle’s main appeal is the range of security workflows it says it can support. Its pre-built use cases cover email analysis, SIEM alert enrichment, ticketing, and other security processes. That gives teams a starting point before they build and maintain every workflow themselves.

The workflow options also cover different levels of technical comfort: an AI workflow engine can generate automations from intent, the no-code app creator supports visual building, and custom Python scripts allow teams to add code where needed. Triggers include webhooks, schedules, and pipelines. Multi-user and multi-tenancy features are useful for teams managing workflows across groups or environments.

The Scale plan is free, and its listed allowances are generous for a small team testing the product:

• 2,000 cloud App Runs per month, with a hard limit.
• 25,000 on-prem App Runs per month.
• Three tenants and one location.
• Unlimited users, workflows, triggers, storage, and cache.

That makes it possible to explore automation without a listed subscription fee, provided the cloud run cap fits the workload.

The biggest buying problem is price transparency. The pricing information lists Scale at $0 per month, but does not publish monthly or annual prices for Business or Enterprise. It says annual billing is 10% off, but without base prices, teams cannot estimate the bill or compare paid tiers before contacting Shuffle. A 30-day free trial is listed, though the available information does not explain how it relates to the free Scale plan.

Scale also has a concrete ceiling: 2,000 cloud App Runs per month is a hard limit. Its 25,000 on-prem App Runs are a separate allowance, not extra cloud capacity. Teams needing more usage are pointed toward Business or Enterprise, each listed with 300,000 monthly App Runs as a soft limit; the pricing material does not define what happens when that limit is exceeded.

Business includes three covered onboarding use cases. Enterprise adds SLA, email and on-call support, alerts, professional services, and unlimited covered onboarding use cases. But with both paid prices unpublished, the cost of those additions—and the upgrade from Scale—remains unclear.

Scale costs $0 per month. The pricing information lists a hard limit of 2,000 Cloud App Runs per month and 25,000 on-prem App Runs, plus three tenants, one location, and unlimited users, workflows, triggers, storage, and cache. That is a real free tier, but the two run limits are separate, so don't treat them as one combined allowance.

Business and Enterprise each list 300,000 App Runs per month as a soft limit. Their prices are not published, so we can't put a dollar figure on the jump from Scale or compare annual totals. Business includes three covered onboarding use cases; Enterprise adds listed support and services, including an SLA, on-call support, alerts, and professional services. The pricing information says annual billing is 10% off, but gives no paid prices or annual equivalents. It also mentions a 30-day free trial without specifying which plan it applies to. No add-ons are listed in the published pricing information. Get a written quote before budgeting for paid use.

The published information doesn't say whether Shuffle can import workflows from another automation platform, or how to export workflows and related data if you leave. Treat migration effort and portability as unconfirmed, not as included features. Before switching, inventory your SIEM triggers, app connections, Python scripts, run volume, and tenant and location needs; Shuffle lists webhooks, schedules, pipelines, custom scripts, and multi-tenancy among its capabilities, so those are sensible items to map against your current setup.

For a move away, ask Shuffle directly for export formats, retention rules, and what happens to credentials, run history, and scripts when an account closes. Those details aren't published in the published material. The Scale limits also make run-volume checks important before moving production workflows: it lists 2,000 Cloud App Runs and 25,000 on-prem App Runs per month, both with different terms.

We don't have verified Reddit reports about why users leave Shuffle, so we won't attribute switching complaints to users. Buyers who need clear paid costs or confirmed export paths should resolve those gaps before committing.