Sertifi review

Sertifi is hospitality-focused software for payments, agreements and card authorizations. Sertifi by Flywire says more than 20,000 hospitality locations across 150+ countries use the platform to contract and close business. Its tools are aimed at different teams: sales can take card and ACH payments and send digital contracts; front desk and operations staff can handle card authorizations; and HR teams can use e-signatures. The homepage also describes property-onboarding tools for bringing locations onto the system.

That makes Sertifi broader than a payment form or e-signature tool, but it is not presented as a general-purpose platform for every industry. Its plans are organized around hotels and lodging, events and venues, travel advisors, and travel management companies. The fit depends on which workflows a property needs—and whether its package includes them.

Sertifi’s main strength is combining several hospitality workflows in one product family. Hotels can use it for guest or travel-company authorizations, payments and signatures, while events and travel businesses have their own package options. That may reduce the need to coordinate separate tools for each task, though the available sources do not establish how well any particular integration works.

The product also covers practical operational needs beyond collecting payment details. The homepage lists card and ACH payments, digital contracts and e-signatures, card authorizations and verification, property onboarding, and technology and expert advice intended to reduce chargebacks. Sertifi says it is PCI Level 1 compliant.

The plan structure offers some choice rather than a single fixed bundle. Hotels can select Front Office or Back Office in Essentials, or choose Premium with e-signatures, payments, hotel card authorizations and travel-company authorizations. Events and venues, and travel advisors, can choose Essentials with payments plus either e-signatures or authorizations, or Premium with all three listed capabilities. A build-your-own hotel package is also listed for property, brand or management-company needs.

The main drawback for buyers comparing costs is that Sertifi does not publish its monthly or annual prices in the published pricing information, and it does not state the billing cadence. The plan names and included capabilities are visible, but the cost of Essentials, Premium, the build-your-own package and the TMC offering is not. The listed add-ons—Embedded Forms, third-party payment processing, integrations, SSO and Open API—also have no published prices. Treat the pricing information as low confidence and ask for a quote before comparing total cost with a current stack.

There is a free plan, but it is narrowly described: Hotels & Lodging – Free Travel Company Authorizations is for receiving travel-company authorizations and credit or virtual-card details. The source does not list a free trial, and it gives no usage caps, transaction limits, user limits or property limits. Those limits are not published here, so buyers should confirm them, along with package eligibility and any add-on costs, before switching.

Sertifi’s prices are not published, so there’s no way to calculate the cost or verify the jump between tiers from the available pricing information. The listed Hotels & Lodging options range from Free Travel Company Authorizations to Essentials, Premium and Build-Your-Own. Essentials lets hotels choose Front Office authorizations or Back Office e-Signatures and Payments; Premium lists signatures, payments and both hotel and travel-company authorizations. Build-Your-Own is customized, with no price listed.

Events & Venues and Travel Advisors each have Essentials and Premium tiers. Essentials includes SertifiPay plus a choice of e-Signatures or Authorizations; Premium includes all three. TMCs get a separate plan with platform integration, Open API access and hotel payment e-confirmations.

The listed add-ons—Embedded Forms, third-party payment processing, integrations, SSO and Open API—also have no published prices. Monthly and annual rates, billing cadence and trial terms are not stated. Treat even the Free plan’s scope as narrow: it covers receiving travel-company authorization details, not a full paid workflow.

Sertifi’s property-onboarding tools are intended to help onboard properties quickly and consistently, but the available information does not say how long migration takes or what help is included. It also does not specify data-export formats, export fees, contract terms or how to move signatures, payment records and authorization details out. Ask for those answers—and a sample export—before putting operational records into the platform.

Potential lock-in depends on how much of the workflow you consolidate: hotels can use Sertifi for payments, e-signatures and authorizations, while TMCs have platform integration and Open API access. The published material does not explain whether those connections make a later move easier. Reddit posts or comments about why customers leave were not supplied, so we can’t responsibly attribute common exit reasons to Reddit. For a switch away, confirm what data can be exported and whether your replacement can take it; neither point is published here.