Salesmsg review

Salesmsg brings business texting and calling into a shared team inbox and connects conversations with a CRM. Teams can use it to send and receive SMS and MMS, run broadcasts and drip campaigns, and make or take business calls. The product description also lists call recording, transcription and CRM logging, plus automated follow-ups triggered by CRM activity.

Its AI agents are intended to qualify leads, answer common messages or calls, and book meetings. CRM integrations sync conversations and contact data with connected tools. That makes Salesmsg more than a basic texting app, but it also means the fit depends on whether your CRM is supported and whether you need voice, automation and AI alongside messaging.

The pricing page lists Basic, Pro and custom Enterprise plans. There is no free plan; the trial is 14 days.

The main draw is the range of customer conversations it can bring together: shared SMS and MMS, calling, CRM records and automated follow-up. For teams that want staff to see the same customer history instead of texting from personal phones, a shared inbox and company number are practical features. Salesmsg also lists call recording, transcription and CRM logging, which can keep call activity alongside messages.

The automation options extend beyond sending a one-off text. Workflows can trigger follow-up texts or calls from CRM events, while AI agents are designed for lead qualification, common replies and meeting booking. Those features may reduce handoffs for teams with repeatable sales or support conversations; the product description does not specify which plans include each feature.

A small-business owner on Reddit described using Salesmsg’s company number through desktop and mobile apps, with management visibility into calls, texts, missed calls and response times. That is a useful example of the shared-visibility use case, though it is one user’s report, not a guarantee of call performance. Pricing starts at $21 per month when billed annually, according to the published pricing details.

Budget for credits, not just the subscription. Basic lists 500 credits a month (or 6,000 a year on annual billing); Pro lists 10,000 a month (or 120,000 a year). The listed rates are 1 credit per SMS of up to 160 characters, 2 per MMS of up to 1,600 characters, 1 per calling minute and 2 per call-forwarding minute. Unused credits do not roll over, and overage rates are not published. Carrier and 10DLC fees are billed separately at pass-through cost.

The jump from Basic to Pro is steep: $25 monthly or $21 per month billed annually for Basic, versus $329 monthly or $277 per month billed annually for Pro. Extra seats cost $10 monthly or $100 yearly, and extra numbers cost $5 monthly or $50 yearly. The 14-day trial includes just 25 credits and a temporary number.

Call reliability is also worth checking if voice is central to your workflow. One small-business owner on Reddit reported incoming calls not ringing properly and calls dropping. That is an individual report, not evidence of a platform-wide issue, but it is a reason to verify call coverage before switching.

According to the pricing information checked on November 6, 2026, Basic costs $25 per month, or $21 per month billed annually. It includes one seat, one phone number and 500 monthly credits (6,000 annually). Pro jumps to $329 monthly or $277 per month billed annually, with the same included seat and number but 10,000 monthly credits (120,000 annually). Enterprise pricing is not published.

Extra seats cost $10 monthly or $100 yearly; extra numbers are $5 monthly or $50 yearly. Credit upgrades cost extra, and unused credits do not roll over. SMS uses one credit per 160 characters, MMS uses two per 1,600 characters, and calling uses one credit per minute. Carrier and 10DLC fees are billed separately at pass-through cost. The docs give an auto-recharge example of $40 for 1,000 credits, but overage rates are not published. The 14-day trial includes 25 credits and a temporary number; a 30-day money-back guarantee excludes credits used.

The work of switching depends on how much of your current setup lives in CRM-linked conversations, workflows and call records. Salesmsg describes shared inboxes, CRM syncing, automated follow-ups and calling with recording, transcription and CRM logging. Before moving, map which of those your team relies on and check how the connected CRM will handle contacts and conversation history.

Salesmsg’s export options, number-porting process, workflow migration and cancellation terms are not published on the vendor's site. Confirm those details before treating a move as reversible; also ask whether you can export messages and call records in a usable format. Credit balances do not roll over, so plan timing around unused credits. The published material includes no Reddit reports about why customers leave, so we can’t cite user-reported switching complaints. For a move away, check what data you can take with you and how your CRM will retain records before ending the service.