Releva review

Releva is an AI sales agent for B2C online stores, built to personalize the shopping journey from first search to follow-up. It combines on-site tools—shopping chat, search, product recommendations, pop-ups and banners—with customer messaging and ad-audience creation.

The chat answers shoppers using the store’s live product catalog and supports multiple languages. Search results are ranked for each visitor as they type, while recommendation blocks and behavior-based pop-ups put products or messages on store pages. After a visit, Releva can send email, push, SMS, Viber and WhatsApp messages, and build audiences for Meta, Google and TikTok. It also uses shopper profiles to inform follow-up messages and ad audiences.

That makes Releva broader than a standalone chatbot or recommendation widget. The trade-off is that its value depends on whether a store needs several of these functions in one product; the feature list alone does not establish how well they perform.

Releva’s main strength is the range of customer-facing jobs it covers. A store can use one product for shopping questions, personalized search, product discovery, on-site promotions and follow-up campaigns, rather than evaluating a separate tool for every touchpoint. That could simplify a stack for a retailer actively looking to consolidate, though the available information does not show which existing systems it replaces or how integrations work.

The features also connect logically across the shopping journey:

• The AI chat draws on the live catalog and supports multiple languages, so it is positioned to answer product questions in the context of what the store sells.
• Search results are personalized as visitors type; recommendation blocks and behavior-based pop-ups extend personalization beyond the search box.
• Follow-up can use email and push, alongside SMS, Viber and WhatsApp. Releva says it can also build ad audiences for Meta, Google and TikTok.

The plan structure gives stores a rough capacity ladder: Growth lists up to 30,000 monthly visitors and 50,000 emails, Standard up to 200,000 visitors and 200,000 emails, and Enterprise more than 200,000 visitors with unlimited emails. These published limits help identify a likely tier before a sales conversation, even though the price is missing.

The biggest drawback is the buying process: pricing is not published, and the available pricing information says plans are priced after a call. No annual rate is listed, so stores cannot compare the subscription cost with their current stack before speaking to sales. The pricing details we found are low-confidence, which is another reason to confirm the terms directly.

There is no free plan listed, only a 30-day trial. Capacity limits also matter: Growth caps traffic at 30,000 visitors per month and includes 50,000 emails; Standard lists up to 200,000 visitors and 200,000 emails. Stores above that traffic level are directed to Enterprise, whose price is also not published. Enterprise includes unlimited emails, but that does not mean every messaging channel is included: SMS, Viber and WhatsApp are charged at cost.

That leaves a store without a clear total-cost estimate for a multi-channel setup. The feature list is broad, but the available information does not give performance results or enough detail to judge implementation effort. Ask for a written quote, channel charges and any other plan limits before comparing Releva with separate tools.

Releva does not publish dollar prices, so there is no verified starting price or tier-to-tier price jump to compare. The available pricing information lists three monthly plans: Growth for up to 30,000 visitors and 50,000 emails a month; Standard for up to 200,000 visitors and 200,000 emails; and Enterprise for more than 200,000 visitors, with unlimited emails. You’ll need to contact Releva for a quote.

Each plan includes a 30-day free trial. The listed visitor and email allowances are the main visible differences, but the pricing information does not explain overage fees or whether visitor limits are measured by sessions, users or another count. SMS, Viber and WhatsApp are charged at cost, with no rates published. No annual price or discount is listed, either. That makes total cost hard to compare with a fixed-price stack: ask for the full quote, channel charges and any usage fees before switching.

Releva combines shopping chat, search, recommendations, pop-ups, customer messaging and ad audiences. Switching means checking which of those jobs you want it to take over, then mapping your catalog, site placements, messaging channels and audience workflows. The published information does not describe migration services, setup steps or supported integrations, so the implementation effort is not published.

Before committing, ask Releva what customer and campaign data you can export, in what format, and whether chat history, shopper profiles and audience data remain available after cancellation. Export and retention terms are not published in the available material. The same questions matter if you leave: rebuilding personalized search, recommendations and follow-up campaigns elsewhere may take coordination, but the exact work depends on your current stack.

We don’t have Reddit posts or comments in the published material, so we can’t substantiate why users leave Releva or claim a recurring complaint. Treat migration support and data portability as questions for the sales call, not confirmed product capabilities.