OurPeople review

OurPeople is a text-first communication platform for frontline and deskless teams. It combines text messaging with a web app, giving employees ways to read updates, respond, find information, and ask questions without relying on email as the main channel.

The platform’s team feed supports posts, reactions, and replies. Employees can also start conversations by text or in-app, with messages collected in a shared inbox. For operational work, managers can create mobile-friendly forms and checklists for tasks, audits, or feedback.

OurPeople also includes a searchable Hub for posts, documents, and forms, accessible on mobile, tablet, or desktop. Pulse surveys can go out by text without requiring an app or login. Its helpdesk feature lets employees search for answers or submit questions by text or in-app, then routes and tracks inquiries. That puts routine communication and employee support in one system, rather than treating them as separate tools.

OurPeople’s strongest fit is a workforce that does not sit at a desk or regularly check email. Text access can lower the steps employees need to take to see an update or answer a short survey. The published feature information says pulse surveys do not require an app or login, which is useful when employees may not have the company app installed.

The feature mix also covers more than announcements. Teams can share updates, collect responses, build forms and checklists, and give employees a searchable place to find documents. Questions can come in by text or in-app and land in one shared inbox, while the helpdesk can route and track them. That makes OurPeople a plausible option for organizations trying to bring communication, basic task workflows, and employee questions together.

There is a clear starting point for smaller rollouts: the pricing information lists Starter with 5,000 texts and one rule-based automation. Business lists 10,000 texts and unlimited rule-based automations. Those published allowances at least give buyers something concrete to compare, even though the actual plan prices are not available.

The buying decision is harder because monthly and annual prices are not published. The pricing information, marked low confidence, says buyers must contact sales for plan pricing. It also lists no seat limits for Starter or Business, and no seat or usage limits for Custom. That leaves a buyer unable to calculate a reliable per-employee cost from the available details.

Text allowances are specific but may not match every team’s needs: Starter includes 5,000 texts and up to one rule-based automation; Business includes 10,000 texts and unlimited rule-based automations. The pricing information does not publish overage costs, the price of text top-ups, or the price of unlimited texting. Custom is a tailored quote, with limits not published.

There is no free plan listed. The trial is 14 days or ends when messaging credits run out, so its practical length depends on usage. Until OurPeople provides prices, seat caps, and messaging costs, buyers should ask sales for those details before comparing it with other frontline communication tools.

OurPeople’s available pricing information names three plans but publishes no dollar amounts. Starter includes 5,000 texts and up to one rule-based automation; Business includes 10,000 texts and unlimited rule-based automations. That doubles the listed text allowance and removes the automation cap, but we can’t calculate the price jump because both monthly and annual prices are undisclosed. Custom plans require a tailored quote.

There’s no free plan listed. The trial lasts 14 days or until messaging credits run out, so high-volume teams may hit the limit before the trial period ends. Seat limits aren’t published for Starter or Business, and the Custom plan’s seat and usage limits are also unspecified. Top-up texts and unlimited texting are available as add-ons, but their prices—and any overage costs—aren’t published. Ask sales for a written quote that spells out seats, text allowances, overages, add-ons, and renewal terms before comparing plans.

Plan the move around the communication workflows you want to keep: OurPeople combines a text-and-app feed, shared inbox, forms, surveys, Hub content, and employee helpdesk. Before switching, list the current tools and decide which posts, documents, forms, contact details, and inquiry processes need to move. The available information doesn’t say whether OurPeople imports this data or provides exports, so get those answers from the vendor before signing. Also confirm how you can retrieve your data if you leave.

We don’t have Reddit reports in the published sources, so we can’t attribute departure reasons to users there. The known buying friction is clearer: prices, seat limits, and overage costs aren’t published. Ask for those details and test your exit process with a sample export before rolling out the platform. If you’re leaving OurPeople, confirm what data you can export and in what format; those details aren’t published in the information we have.