OpenCall review

OpenCall is an AI receptionist and workflow platform for healthcare practices. It handles patient calls and texts, books or changes appointments, gathers intake details, and sends complex or sensitive issues to staff. The product description says it can also check insurance eligibility and benefits in real time.

Rather than replacing a practice management system, OpenCall is designed to work with existing systems: it syncs appointments, reminders, and billing notes back to connected software. Staff escalations can include transcripts, next steps, and sentiment, according to the product description.

The scope is broader than answering the phone. OpenCall combines voice, SMS, and web intake with scheduling and workflow tasks. Its homepage says the AI handles more than 70% of inbound contacts automatically. That is OpenCall’s claim, not an independently verified result. Pricing starts at $450 per location per month for Voice AI, with higher-tier features and pricing structured around each location.

OpenCall covers several front-desk tasks in one product: calls, texts, appointment changes, patient intake, insurance checks, and staff handoffs. For a practice trying to reduce routine work across more than one channel, that scope is more useful than an answering service limited to phone calls.

The workflow focus is another plus. OpenCall says it can schedule, reschedule, and cancel appointments inside an existing practice management system, then sync updates such as reminders and billing notes back to connected systems. Staff can receive transcripts and next steps when an issue needs a person, rather than just a transfer.

The plan structure also makes some limits clear. Voice AI is listed at $450 per location per month and includes unlimited inbound calls, standard CRM/EMR integration, English support, and a 99.5% SLA. Voice + SMS costs $650 per location per month and adds two-way messaging, reminders, and multiple languages. The homepage claims more than 70% of inbound contacts are handled automatically; practices should treat that as a vendor claim, not a guaranteed outcome.

The starting price is high for a practice that only needs basic call coverage: Voice AI costs $450 per location per month, and adding SMS raises the listed price to $650. The pricing page lists monthly per-location rates, but annual billing is not published. A free plan is not listed, and trial terms are not published.

The cheapest tier is also limited to English support. Multiple languages appear on Voice + SMS, while unlimited languages are listed only for Full Platform. That top tier includes outbound campaigns, custom AI workflows, dedicated support, and a 99.9% SLA, but its price is not published. Practices cannot compare its cost with the other plans from the available pricing information.

Multi-location pricing is only partly clear: the listing gives an approximate 15% discount for 11–50 locations, or about $380 per location per month; 50-plus locations require a custom quote. One-time setup fees may apply for unsupported integrations. Check integration coverage and total setup costs before budgeting.

According to OpenCall’s pricing page, Voice AI costs $450 per location per month. It includes unlimited inbound calls, standard CRM/EMR integration, English support and a 99.5% SLA. Voice + SMS costs $650 per location per month: that’s a $200, or roughly 44%, jump for two-way SMS, reminders and multiple-language support, with the same listed SLA.

Full Platform includes outbound campaigns, custom workflows, unlimited languages, dedicated support and a 99.9% SLA, but its price is not published. OpenCall does not list annual billing, so there’s no published annual rate to compare. There’s no free plan listed; trial terms are not published.

For 11–50 locations, pricing lists an approximately 15% volume discount, or about $380 per location per month. Pricing for 50+ locations is custom. One-time setup fees may apply if you need an unsupported integration, so confirm your systems and total onboarding cost before committing.

OpenCall is designed to work with existing practice management systems. Its listed workflows sync appointments, reminders and billing notes, and Voice AI includes standard CRM/EMR integration. But the published materials don’t name supported systems or explain how much setup a migration takes. OpenCall says one-time setup fees may apply for unsupported integrations, so confirm compatibility and any data-mapping work before signing.

If you leave, the data export process, available formats, contract terms and cancellation rules are not published on the vendor's site. Ask how you can retrieve call records, transcripts, intake details and scheduling data, and whether your existing system remains current during a transition. We don’t have Reddit posts or comments in the published material, so we can’t substantiate claims about why customers leave or how difficult migration has been for them. Treat export rights and offboarding steps as questions to get answered in writing.