MailHippo review

MailHippo adds encrypted email to an address and email provider you already use. It is designed for healthcare communication involving protected patient information, rather than as a replacement for your regular email account. The product says it uses 256-bit AES encryption to protect message contents and attachments in transit and at rest.

Recipients can send secure messages through a unique SendSafe link. Pro also includes a personalized email address. MailHippo provides a Business Associate Agreement to covered entities during signup, and its FormHippo feature supports secure interactive PDF forms with e-signatures. There is also an email API for protecting patient information.

Pricing starts at $4.95 per user per month for Basic, according to the published pricing details. A 30-day trial is listed at no charge, but MailHippo does not have a free plan. The central question is whether its message, storage and attachment limits fit your team’s workload.

MailHippo’s clearest advantage is that it adds a secure messaging layer without asking users to change email providers or addresses. That can make it a more focused option than moving an entire team to a new email system. SendSafe links also give recipients a way to send secure messages, while the BAA is available to covered entities during signup.

The plans publish concrete limits, so teams can compare capacity before subscribing:

• The 30-day trial costs $0 and includes 1,000 messages per month, 2GB of storage, files up to 20MB and a HIPAA BAA.
• Basic costs $4.95 per user per month and includes 5,000 messages per month, 5GB of storage, files up to 50MB and message recall.
• Pro costs $7.95 per user per month and includes 10,000 messages per month, 10GB of storage, files up to 100MB, message recall and expiration, and an Outlook button.

FormHippo adds secure interactive PDF forms and e-signatures. The pricing page also lists annual billing savings of up to 15%, though it does not publish the exact annual prices.

MailHippo’s limits are worth checking against real usage before you move a team onto it. Basic includes 5,000 messages per user per month, 5GB of storage and a 50MB file limit. Pro raises those figures to 10,000 messages, 10GB and 100MB, but costs $7.95 per user per month. The available pricing information does not say what happens when a user exceeds a message or storage limit.

The $0 trial is limited to 1,000 messages per month, 2GB and 20MB files, so it may not show whether a higher-volume workflow fits without upgrading. It lasts 30 days; the published details do not describe what happens to data after the trial ends.

Useful features are also tied to plan details: message expiration and the Outlook button are listed with Pro, while Basic lists message recall. The Outlook button is for supported Windows desktop Outlook versions, but the specific supported versions are not stated here. Annual billing may save up to 15%, yet exact annual prices are not published, making the real per-user cost harder to compare.

MailHippo lists a 30-day trial at $0 per user per month, then two paid tiers: Basic at $4.95 and Pro at $7.95 per user per month. The move from Basic to Pro costs $3 more per user monthly, doubling the message allowance from 5,000 to 10,000 and storage from 5GB to 10GB. File limits rise from 50MB to 100MB. Pro also adds message expiration and an Outlook button; Basic includes message recall.

The trial includes 1,000 messages per month, 2GB of storage, a 20MB file limit and a HIPAA BAA. It is a trial, not a permanent free plan. The pricing information says annual billing saves up to 15%, but exact annual prices are not published, so compare the final quote before budgeting. No add-ons are listed. Costs are per user, so team totals rise with seat count. Check whether each person’s monthly message volume fits the plan cap before switching.

MailHippo is designed to add encrypted messaging to an existing email address and provider, so switching in does not necessarily mean replacing your current inbox. The product information says it works with any email provider; Pro also offers an Outlook button for supported Windows desktop Outlook versions. MailHippo provides a HIPAA BAA during signup, which matters if your team needs that agreement in place.

The published information does not explain how to import existing messages, export mail or attachments, or transfer forms and signatures. Treat those as questions to resolve with MailHippo before moving sensitive records; data portability details are not published here. We also do not have Reddit posts or comments in the published material, so we cannot substantiate reasons users leave or claim a common migration pain point. Before switching away, confirm how to retrieve messages and attachments and what happens to access after cancellation. Monthly message caps and unpublished annual rates may also be reasons to compare alternatives.