LuxSci review

LuxSci sells secure email, healthcare marketing and forms for organizations that handle patient information. Its Secure Gateway sits in front of Microsoft 365 or Google Workspace and automatically encrypts email, while Secure Email supports transactional messages and workflows. Secure Marketing adds PHI-aware segmentation, personalization and automated campaigns; Secure Forms collects information for tasks such as patient intake and billing.

The pricing page lists separate monthly plans for the Gateway, high-volume email and marketing. Gateway starts at $50 per month for up to five users. High-volume email starts at $99 per month for up to 9,999 emails, and marketing starts at $129 per month for up to 4,999 contacts. Each product also has a $0 option for organizations with zero users, emails or contacts, respectively. A HIPAA-compliant BAA is included across the listed plans. LuxSci is worth considering if PHI-aware email is the reason for switching, not as a general-purpose marketing suite.

LuxSci brings encryption and healthcare-specific email workflows together, rather than asking a practice to rely on standard inbox settings alone. The product information lists encryption in transit and at rest, with options including TLS, Secure Message Pick Up, PGP and S/MIME. It also lists role-based access, MFA and SSO. The BAA is included for all customers, according to the published pricing details.

The plans give smaller teams a visible starting point, and the Gateway supports Microsoft 365 and Google Workspace. A small practice can see the listed $50 monthly price for up to five users before requesting a quote. Email and marketing plans also publish volume bands: high-volume email is $99 monthly for up to 9,999 emails, while marketing is $129 for up to 4,999 contacts.

The use case is specific: automate patient communications and personalize campaigns using PHI-aware segmentation. In one Reddit thread about Google Workspace and HIPAA, commenters recommend LuxSci as a third-party encryption option. That is user opinion, not proof of compliance; teams still need to check their own configuration and obligations.

The pricing is split across products, so teams needing Gateway, transactional email and marketing should budget each line separately. The listed entry prices are $50, $99 and $129 per month, respectively; the published pricing does not show a bundled rate. The page lists monthly prices only. Annual billing prices are not published.

Published tiers also leave gaps for larger organizations. Gateway pricing is shown through 40 users at $280 per month; 50 or more users require custom pricing. High-volume email is priced through 50,000–99,999 emails at $399 per month, while 100,000 or more is custom. Marketing reaches $899 per month for 25,000–49,999 contacts; 50,000 or more requires a custom quote. Proofpoint AI-powered inbound threat protection is listed as an add-on, but its price is not published.

The $0 options are for zero users, zero emails or zero contacts—not free working plans for an active team. If you need a firm total cost before switching, ask LuxSci for a quote covering your user count, sending volume and contact list.

LuxSci lists monthly prices, but no annual rates. The $0 plans are for zero users, zero email volume, or zero contacts—not free plans for active teams. Secure Gateway starts at $50/month for up to 5 users, then costs $70 for 10, $140 for 20, $210 for 30, and $280 for 40; pricing for 50+ users is custom. Secure High Volume Email starts at $99/month for up to 9,999 emails. It rises to $199 for 10,000–29,999, $299 for 30,000–49,999, and $399 for 50,000–99,999; 100,000+ is custom. Secure Marketing starts at $129/month for up to 4,999 contacts, then jumps to $199 for 5,000–9,999 and $499 for 10,000–24,999. The 25,000–49,999 tier is $899; 50,000+ is custom. These are separate product lines, not one combined plan. Proofpoint inbound threat protection is an add-on with no published price.

Switching may be less disruptive for teams that want to keep Microsoft 365 or Google Workspace: LuxSci lists an overlay that automatically encrypts email from those platforms. Its other offerings cover high-volume email, marketing, and forms, so check which products and contact, email, or user caps fit before moving workflows. The published information does not publish migration tools, data-export formats, timelines, or cancellation terms. Ask LuxSci how to move message history, contacts, forms, and automation data—and what happens to each at cancellation—before signing. The BAA is included across the listed plans, but that does not answer those migration questions. We don't have Reddit published material here to verify common reasons customers leave, so we can't attribute a specific complaint to users. Annual prices are also unpublished, which makes a like-for-like cost comparison harder if your current vendor offers annual billing.