Keepit review

Keepit is an independent cloud backup and recovery service for business SaaS data, not a note-taking app. It stores backups separately from production systems in Keepit’s own cloud, with an air-gapped architecture and immutable backups intended to protect data integrity. Its homepage says teams can manage multiple workloads, including Microsoft 365 and Salesforce, from one dashboard.

The service is built for restoring SaaS data after loss or disruption. Keepit says customers can recover to a known-good state, and its homepage lists customizable retention periods of up to 99 years. That headline retention figure needs context: the listed Core Continuity plan includes recovery for up to 5 years, while Business Resilience and Enterprise Resilience list up to 10 years. The pricing page does not publish how custom retention affects plan eligibility or cost.

For a switch decision, the key question is whether Keepit protects the SaaS applications and data your organization needs. The available pricing information does not spell out every workload or seat limit.

Keepit’s clearest selling point is separation from the SaaS systems it protects. Its homepage highlights immutable, air-gapped backups in an independent cloud, plus recovery to a known-good state. Those are relevant safeguards for organizations that want a separate recovery copy rather than relying only on a SaaS provider’s built-in retention.

The central dashboard is pitched as a way to manage protection across Microsoft 365, Salesforce, and other workloads. Keepit also says its pricing has no storage, data-transfer, or rehydration fees. That flat-rate claim could make costs easier to forecast, but it does not make the total price transparent: the listed plans are all Contact sales, and prices are not published.

The plan descriptions at least give buyers some retention guidance:

• Core Continuity includes recovery for up to 5 years and unlimited hot storage.
• Business Resilience and Enterprise Resilience include recovery for up to 10 years and unlimited hot storage.
• Business Resilience and Enterprise Resilience offer add-ons, though the available details do not name them or state their costs.

The plans are framed around core, expanding, and enterprise protection needs. That is a useful starting point for a sales conversation, not enough detail to compare costs without a quote.

The main buying obstacle is opaque pricing. Keepit does not publish monthly or annual prices, and every listed plan requires contacting sales. Seat limits are also not published. Business Resilience and Enterprise Resilience have add-ons, but the specific options and costs are not listed. Buyers cannot use the public information to estimate a bill or compare tiers on a like-for-like basis.

Plan terms also need checking before a switch. Core Continuity lists recovery for up to 5 years; the other two plans list up to 10 years. That is shorter than the homepage’s advertised customizable retention of up to 99 years, and the available information does not explain whether 99-year retention is an add-on, a separate arrangement, or available across plans. Ask for written confirmation of retention, workloads, seat counts, and fees.

One sysadmin Reddit thread complains that searching for an email across many mailboxes and folders was cumbersome. Commenters argued that broad email discovery is an archiving use case, not necessarily a backup feature. Treat that as a reported limitation for that user’s workflow, not proof of a general product cap. The published public materials do not specify search limits or migration tooling.

Keepit’s pricing page lists all three plans as Contact sales; monthly and annual prices are not published. There’s no public dollar figure to compare, and no way to calculate the price jump between tiers from the available information.

• Core Continuity: recovery for up to 5 years and unlimited hot storage. Seat limits are not published.
• Business Resilience: recovery for up to 10 years and unlimited hot storage. Add-ons are available, but their details and costs are not published; seat limits are also unavailable.
• Enterprise Resilience: recovery for up to 10 years and unlimited hot storage, with all Business Resilience features. Add-on details, costs and seat limits are not published.

The practical tier difference disclosed is recovery duration: Core covers up to 5 years, while the other two cover up to 10. Keepit’s homepage says pricing has no storage, data-transfer or rehydration fees, but buyers still need a sales quote to learn the plan price and any add-on costs. Ask for seat limits and a written breakdown before comparing offers.

The published information does not describe migration steps, supported import or export formats, or how long a transfer takes. We would not assume that moving existing backup copies into Keepit—or taking them out later—is included. Ask Keepit to confirm what data can be exported, in what format, whether recovery history transfers, and whether export or transition fees apply.

The plan terms also leave practical questions open: seat limits are unpublished, and Business Resilience and Enterprise Resilience add-on details and costs are not listed. Get those terms in writing before committing, especially if you may change plans or leave.

We don’t have Reddit posts or comments in the published sources, so we can’t substantiate claims about why customers leave Keepit. The documented reasons a buyer might hesitate are opaque pricing and missing seat-limit details—not verified reports of migration problems. For either direction, request a migration and exit plan alongside the quote.