Heymarket review

Heymarket brings business texts, email, and messaging apps into shared inboxes, so teams can manage customer conversations together rather than from separate personal accounts. It supports group messaging, letting staff text multiple contacts in one conversation, and offers workflow automation that can trigger messages, replies, assignments, or campaign enrollment based on keywords, timing, or sentiment.

For outbound messaging, teams can schedule SMS campaigns, run drip campaigns, and personalize texts with templates and custom fields. Heymarket also offers AI agents for answering common questions, scheduling appointments, and extracting lead details for CRM records. Integrations include Salesforce, HubSpot, and other business apps; the company says teams can customize integrations through its API.

The plans are priced per user, with annual-billing rates listed at $49, $99, and $199 per user per month for Standard, Plus, and Pro. Monthly-billing prices are not published.

Heymarket combines team messaging, campaigns, automation, and CRM connections in one product. That makes it a fit for businesses that need more than a shared number and a basic inbox. Staff can work from shared inboxes, send group messages, and use automated workflows to route or respond to conversations. Campaign tools include scheduled texts, drip campaigns, templates, and custom fields.

The plan lineup gives teams a clear way to match capabilities to needs, though the per-user pricing means seat count matters. According to the pricing page, Standard is $49 per user per month with annual billing and includes a shared inbox, unlimited contacts, and HubSpot integration. Plus is $99 per user per month annually and adds lists, campaigns, automations, and AI Essentials. Pro is $199 per user per month annually and includes API access and AI Advanced. Each of those plans has a two-user minimum.

For teams building more involved workflows, the listed API access and CRM integrations could reduce manual handoffs. Enterprise offers custom users and feature configuration, white-glove onboarding, and priority support, although its price is not published.

The main drawback is that the listed prices are annual-billing rates, not a full view of the bill. The pricing page does not publish monthly-billing rates, and Standard, Plus, and Pro each require at least two users. That means even the lowest listed plan starts with a two-seat commitment; the actual monthly-billing cost is not published.

Messaging is also charged separately: the pricing page lists $0.03 per credit and says 1,000 credits cost $30 per month. Higher-volume rates are available by request, so teams with substantial texting volume should get a quote before comparing total costs. Salesforce is a paid add-on at $7.50 per user per month; the page says it is available on Pro, but does not clarify other plan eligibility. Enterprise pricing is custom. The page also does not list a free plan or publish trial terms.

One Reddit thread asked whether new Salesforce leads could be enrolled in Heymarket campaigns automatically, but the replies did not answer the question. That is not proof the workflow is unavailable; it is a point to confirm with Heymarket before switching.

Heymarket lists three annual-billing tiers: Standard at $49, Plus at $99, and Pro at $199 per user per month. Monthly-billing rates are not published, and each tier has a two-user minimum. That makes the minimum annual-billing commitment equivalent to $98, $198, or $398 per month, respectively, before messaging charges or add-ons.

The jump is $50 per user from Standard to Plus, then $100 from Plus to Pro. Standard includes a shared inbox and HubSpot integration; Plus adds campaigns, automations, and AI Essentials; Pro adds API access and AI Advanced. Enterprise pricing is custom.

Messaging is billed separately at $0.03 per credit; the pricing information says 1,000 credits cost $30 per month. Higher-volume rates are available by request. Salesforce is a $7.50-per-user monthly add-on. There is no free plan, and a free-trial offer is not published. Budget for seats plus usage, and ask Heymarket for monthly-billing and high-volume quotes before switching.

Heymarket’s described setup centers on shared inboxes, messaging channels, campaigns, automations, and CRM connections. A move may therefore involve more than importing contacts: teams should map inbox ownership, campaign workflows, automations, and CRM connections before changing systems. The published product information does not publish migration services, import steps, or a data-export policy, so confirm what can be moved and in what format before signing.

The plan structure can also affect a switch. Every named paid tier requires at least two users, monthly-billing rates are not published, and messaging credits cost extra. Those are concrete costs to compare if your team is small or sends a high volume of texts.

We don’t have sourced Reddit posts or comments here, so we can’t responsibly say what users report as reasons for leaving Heymarket. Ask about cancellation, data access after cancellation, and export limits directly; those terms are not specified on the vendor's site. If you’re moving away, verify that your destination supports the channels and CRM workflows you rely on before ending service.