FixMe.IT review

FixMe.IT is remote support software for connecting to and controlling other computers. It covers both attended support, when someone is at the remote computer, and unattended access to computers or servers when no one is present. That makes it relevant to teams handling live support as well as machines they need to reach outside a support session.

The homepage lists file transfers, multiple sessions, activity reports and encrypted communications. Technicians can switch between sessions in a single click, while activity logs are intended to help review and audit remote desktop sessions. The homepage says communications are protected with encryption technology; it does not provide further encryption details in the published information.

Pricing is per seat. The listed Monthly plan costs $39 per seat per month, while the Annual plan costs $390 per seat per year, equivalent to $32.50 per month. Both plans include one concurrent technician per seat, according to the pricing information.

FixMe.IT covers the core jobs implied by remote support without requiring teams to choose between attended and unattended access. You can connect for a live support session, configure a computer or server for later access, and transfer files between connected computers. The homepage also lists a one-click way to switch between sessions, which is useful when a technician needs to move among active connections.

The listed plans have the same core limits and inclusions, so the choice is mainly about payment timing:

• Monthly costs $39 per seat per month.
• Annual costs $390 per seat per year, or $32.50 per seat per month when paid annually.
• Each seat includes one concurrent technician, unlimited attended connections, and access to up to 200 unattended computers.
• Each seat also includes up to three user logins at no extra cost.

Activity reports give teams a way to review logs and audit remote desktop sessions. The homepage also says communications are protected with encryption technology. A 15-day free trial is listed, so teams can evaluate the workflow before committing.

The main constraint is how access is counted. Each seat allows one concurrent technician and up to 200 unattended computers. Teams that need more than one technician working at the same time will need additional seats; the price for those seats is not published on the vendor's site. The three included user logins do not change the one-technician concurrency limit.

The lower $32.50 monthly equivalent requires annual billing: the Annual plan is $390 per seat per year. Paying month to month costs $39 per seat, a difference of $6.50 per seat for each month at the listed rates. Other commitment-specific monthly prices are not published. There is no free plan, although the pricing information lists a 15-day trial.

The published details also do not specify extra unattended-computer capacity, additional seat pricing, or technical encryption standards. Teams with requirements beyond the stated caps should confirm those terms before switching.

FixMe.IT lists two billing options, not different feature tiers. Monthly billing is $39 per seat per month. Annual billing costs $390 per seat per year, equivalent to $32.50 per seat monthly: $78 less per seat over a year than paying monthly for 12 months. That lower rate requires paying annually upfront.

Both plans include one concurrent technician per seat, unlimited attended connections, up to 200 unattended computers per seat, and up to three user logins per seat at no extra cost. So the practical limits to check are concurrent technician capacity and unattended-computer count—not a feature gap between plans.

There’s no free plan; the pricing information lists a 15-day free trial. Additional seats are available, but their price isn’t published. No other paid add-ons are published, and prices for other commitment periods aren’t listed. If your team needs multiple technicians working concurrently under one seat, or expects to add seats, confirm the cost before switching.

The published product information doesn’t document a migration tool, data-import process, or export options. Before moving, check whether you can export activity reports and any records you need from your current remote-support product; FixMe.IT’s homepage says it offers activity reports, but the available information doesn’t specify export formats or retention. Also inventory unattended computers and technician seats so the 200-computer and one-concurrent-technician limits per seat won’t surprise you.

The same gaps matter if you leave: we can’t confirm how to transfer logs, device settings, or access configurations to another product. Ask FixMe.IT what can be exported and whether unattended machines need to be configured again. Annual billing is another switching consideration: it costs $390 per seat upfront, while monthly billing is $39 per seat, and refund or cancellation terms aren’t provided here.

We don’t have Reddit posts or comments in the published sources, so we can’t responsibly say what users report as reasons for leaving.