FaceUp review

FaceUp is an ethics and compliance platform for lean teams that need a place to receive reports and manage what follows. Employees can submit anonymous reports; FaceUp supports metadata-free reporting and two-way anonymous follow-up, so an organization can continue a conversation without turning the report into an identified exchange. Case-management tools let teams assign owners, move cases through stages, and keep an activity history. Investigations can be organized around evidence, participants, findings, and outcomes in a case record. FaceUp also covers disclosures, including conflicts of interest, gifts, outside activities, and other declarations.

Teams can build intake forms with drag-and-drop fields, conditional logic, and multiple languages, then customize workflows, branding, and permissions. Integrations connect with HR platforms and messaging tools, with automatic notifications when a case is submitted. That makes FaceUp more than a reporting inbox: its stated scope runs from intake through follow-up, investigation, and disclosure handling.

FaceUp’s main strength is coverage. Reporting, case tracking, investigations, and disclosures sit within the same product scope, so teams evaluating it can look at more than the initial intake form. Its anonymous reporting includes metadata-free submissions and two-way follow-up, while case management adds owners, stages, and an activity history.

• For investigations, teams can keep evidence, participants, findings, and outcomes together in a case record.
• Custom forms support drag-and-drop fields, conditional logic, and multiple languages. Teams can also adjust workflows, branding, and permissions themselves.
• Disclosure workflows cover conflicts of interest, gifts, outside activities, and other declarations.
• HR and messaging integrations can send automatic notifications when a case is submitted.

That mix may suit a lean team trying to coordinate reporting and investigation work without stitching together separate tools. The qualification: the feature list describes product capabilities, not which ones are included in the base package. FaceUp lists several as optional add-ons, so buyers should confirm the package and total price before treating the full feature set as included.

The main drawback is price visibility. The pricing information available to us gives no exact monthly or annual amounts. The Base Platform / Essentials price is based on total headcount, rather than the number of reports, and optional capabilities can add to the bill. Monthly, quarterly, and annual billing are listed; annual billing can save up to 30%, but the exact prices and calculation are not published.

There is no free plan listed, and trial availability is not published. Investigations, disclosures, additional forms, surveys, phone hotlines, and employee management and integrations appear on the add-on list. Packaging is not fully clear: single sign-on and IP allowlisting are listed as Enterprise Package features, while both also appear among the add-ons. The Enterprise package also lists advanced security and permission management and custom branding. Before switching, ask FaceUp for a written quote that spells out headcount bands, included features, add-on charges, and any minimum commitment. The available pricing details are marked low-confidence, so verify them directly.

FaceUp does not publish exact prices, so we can’t calculate the cost or the jump between plans. The available pricing information lists Base Platform / Essentials for organizations needing core reporting, with pricing based on total headcount rather than report volume. Enterprise Package adds advanced controls, including single sign-on, advanced security and permissions, IP allowlisting, custom branding, and employee management and integrations. No dollar amounts are listed for either package.

Billing is available monthly, quarterly, or annually. Annual billing can save up to 30%, but the exact rates and terms behind that discount are not published. Add-ons include investigations, disclosures, surveys, additional forms, phone lines, and AI-powered or automated phone hotlines. SSO, IP allowlisting, and employee management and integrations also appear in the Enterprise inclusions, so confirm whether they cost extra on your quote. FaceUp says reporting isn’t charged per report, but headcount and add-on costs still make upfront budgeting difficult.

Plan for configuration work, not a plug-and-play transfer. FaceUp lets teams customize forms, workflows, branding, and permissions, so map your existing intake fields, case stages, access rules, and disclosure processes before moving. The available information doesn’t say whether FaceUp imports cases or attachments from another system, or what data export options it provides. Confirm migration support, export formats, and what happens to records when you leave before signing.

The product’s reporting, case management, investigations, and disclosures may help consolidate separate processes, but we can’t verify how much setup that takes. The published materials include no Reddit posts or comments, so we can’t responsibly say what users report about migration, lock-in, or reasons for leaving. Ask FaceUp for a sample export and a written migration plan, and check whether add-ons you rely on remain available if you downgrade or switch plans.