Dropsuite review

Dropsuite is a SaaS backup and recovery service for business data, sold through partners and managed service providers (MSPs). It covers Microsoft 365, Microsoft Entra ID, Google Workspace and QuickBooks Online. The product is now part of NinjaOne; existing Dropsuite customers can keep their current logins, backups and support channels.

For Microsoft 365, Dropsuite backs up Exchange, OneDrive, SharePoint and Teams, with immutable backups and recovery. It also offers backup and recovery for Entra ID. Google Workspace coverage includes Gmail, Drive, Calendar and Contacts, with granular point-in-time recovery. QuickBooks Online gets automated backups and restores. The homepage describes recovery as fast, but the material available here does not give restore-time targets.

Dropsuite is a backup product, not a public self-serve subscription with a listed checkout price. Plans are quoted per user through partners and MSPs. That makes the product relevant to organizations already buying through a provider, but less straightforward to price against alternatives.

Coverage is the clearest selling point: Dropsuite brings backup for several widely used business platforms under one vendor. Microsoft 365 includes Exchange, OneDrive, SharePoint and Teams; the separate Entra ID option adds identity recovery. Google Workspace and QuickBooks Online extend coverage beyond Microsoft. Google backups also support granular point-in-time recovery, according to the published product information.

The listed plans include unlimited storage and retention, plus backup for shared and deleted user accounts at no additional charge. Those terms could be useful for teams that need to retain data after an account is deleted, though partner fair-use limits still apply and are not quantified in the available pricing details.

Some Reddit users also value the search and recovery workflow. In one MSP discussion, a commenter praised searching across mailboxes and protecting against double-deleted emails; another Dropsuite user described its search as fast and flexible. Those are individual reports, not a guarantee of performance. They do, however, point to a practical benefit: finding and restoring a specific email can matter more than a long feature checklist when a user needs old data back.

The buying decision is harder than the product list suggests. The pricing information available to us lists no starting price and no monthly or annual rates. Both Backup Only and Backup + Archiving are quoted per user through partners or MSPs, so you need a provider quote to compare the actual cost with another backup service. A free trial is available upon request, but its duration is not published.

“Unlimited” storage and retention are subject to partner fair-use limits, and the limit itself is not published. Email Archiving, Entra ID backup and QuickBooks Online backup are listed as add-ons with no published prices. Microsoft Azure pass-along export fees apply for Teams Private Chat, but the amount is also not published. Ask your provider to spell out these costs, shared-mailbox treatment and any fair-use thresholds in writing before switching.

Reddit feedback is mixed and anecdotal. One user complained that some new features cost extra when competitors included them in a base license, and said a shared-mailbox allowance could become a problem for clients retaining former employees’ accounts. The available details do not establish Dropsuite’s exact cap, so get the partner’s terms rather than assuming every mailbox is covered.

Dropsuite does not publish a starting price or monthly and annual rates. The pricing information available says both plans are sold per user through partners and MSPs by custom quote, so ask for a written quote before comparing it with a direct-billed alternative.

Backup Only covers SaaS backup. Backup + Archiving adds email archiving, but the price jump between the tiers is not published. Both list unlimited storage and retention, plus free backup for shared and deleted user accounts; partner fair-use limits still apply. Dropsuite advertises no ingestion or egress fees, but that does not mean every export is free: Microsoft Azure pass-along export fees apply for Teams Private Chat, and the amount is not published.

Email archiving, Entra ID backup, and QuickBooks Online backup are also add-ons with unpublished prices. A free trial is available upon request, but its duration is not published. Monthly-versus-annual billing terms are unclear.

The available product information does not spell out a migration process, setup effort, or supported import path from another backup service. Before switching in, confirm which SaaS accounts and data are covered, how long an initial backup takes, and how restores or exports work; those details are not published on the vendor's site.

Dropsuite is now part of NinjaOne. Existing customers can keep their current logins, backups, and support channels, according to the published product information. That offers continuity for current users, but it does not answer how a departing customer retrieves data or how long it remains available after cancellation. Ask for those terms in writing before committing.

We were not given Reddit posts or comments, so we cannot substantiate a pattern of users leaving. The clearest potential reasons to compare alternatives are opaque custom pricing, partner fair-use limits, and unpublished add-on costs. Those are buying concerns, not verified Reddit churn reports.