Crazy Egg review

Crazy Egg combines website behavior analytics with conversion tools. According to its feature list, it offers heatmaps for clicks, movement and scrolling; session recordings; web analytics; surveys; funnels; error tracking; and A/B testing. Heatmaps and recordings can be filtered, and AI tags are meant to help find notable recordings. The homepage also describes AI summaries.

Teams can use the tool to see where visitors engage or drop off, then investigate with recordings, surveys or funnel reports. A/B tests can be built with a visual editor or URL redirects, according to the feature details. The free plan includes web analytics, instant heatmaps, conversion analytics and website surveys. Paid plans start at $29 per month when billed annually, and the pricing page lists a 30-day free trial. Monthly billing prices are not published.

The appeal is breadth: Crazy Egg brings observation and testing features into one product, rather than focusing only on heatmaps or recordings. Teams can view behavior, gather survey responses, define funnel steps and run A/B tests. The feature list says surveys support unlimited responses on all plans, while the homepage says plans include unlimited team members and domains.

The paid tiers make the capacity differences fairly clear. Starter is $29 per month billed annually and includes 5,000 tracked pageviews, five heatmap reports and 50 recordings per month, with six months of recording storage. Plus is $99 per month and raises those limits to 150,000 pageviews, 75 heatmap reports and 1,000 recordings; it also includes unlimited A/B testing, CTAs and error tracking. Pro adds 500,000 pageviews and exports of heatmaps and recordings to AI. Enterprise lists SAML SSO and capacity for one million pageviews. Those specifics make it easier to match a plan to site traffic—provided the caps fit.

The limits are consequential if you run a busy site or want to analyze many pages. Starter allows 5,000 tracked pageviews and five heatmap reports a month; even Plus caps reports at 75 and recordings at 1,000. Pro includes 500,000 pageviews and 5,000 recordings, while Enterprise lists one million pageviews and 10,000 recordings. The pricing page does not state a monthly-billing price, so the listed $29, $99, $249 and $599 rates are only per month when billed annually. Extra heatmap reports, recordings and some AI or targeting add-ons have no published prices.

One Reddit commenter who said they used Crazy Egg for a year complained about having to set up reports for individual pages and about restrictive page and visit allowances. That account refers to an earlier package, not the current plan table, so it is not a reliable guide to today’s exact limits. Still, it flags a practical question to settle before switching: whether report setup and the current caps match how you need to track your site.

Crazy Egg has a free plan and a 30-day free trial. Paid prices are listed per month when billed annually; monthly billing prices are not published.

• Free: $0, with Web Analytics, Instant Heatmaps, Conversion Analytics and Website Surveys.
• Starter: $29/month, with 5,000 tracked pageviews, 5 heatmap reports and 50 recordings per month. Recording storage is 6 months.
• Plus: $99/month, with 150,000 pageviews, 75 heatmap reports and 1,000 recordings per month. It adds unlimited A/B testing, CTAs and error tracking.
• Pro: $249/month, with 500,000 pageviews and 5,000 recordings per month.
• Enterprise: $599/month, with 1 million pageviews, 10,000 recordings per month and SAML SSO.

The price jumps from $29 to $99 between Starter and Plus, then to $249 and $599. Extra heatmap reports, recordings, AI exports and connectors, and personalization or audience targeting are add-ons; their prices are not published. Check the annual commitment and add-on costs before budgeting.

The migration work is hard to size from the available plan details: they do not specify setup steps, data-import options or integrations for bringing another tool’s history into Crazy Egg. Before switching, confirm what can be imported, how your site will be instrumented, and whether your current reports need to be retained elsewhere.

Export terms also need checking. Pro lists heatmap and recording exports to AI, but that does not establish that you can download or move all your historical data. General export and account-exit procedures are not published on the vendor's site. Ask support for those answers before replacing an existing analytics or CRO tool.

We can’t responsibly summarize why Reddit users leave Crazy Egg: no Reddit posts or comments were included in the published material. For the same reason, we can’t verify a typical migration complaint. Teams may want to compare their required pageview and recording volumes with Crazy Egg’s caps before switching; Starter, for example, is limited to 5,000 tracked pageviews and 50 recordings per month.