AnyDesk review

AnyDesk is remote-access software for connecting to and controlling desktops, servers, machines, and other devices. It is built for routine access—such as opening files or launching apps from another device—as well as remote support and collaboration sessions.

The feature list includes session chat, screen highlighting, and recording, alongside connection encryption and permission controls. The homepage also lists single sign-on (SSO) and two-factor authentication (2FA). You can use AnyDesk as a cloud service or install it on your own servers, and the product supports access from a smartphone or tablet.

That breadth serves both individual users who need to reach their own devices and IT teams supporting other people. But the plans are not interchangeable: connection, user, device, and address-book caps vary by tier. The price is also tied to annual billing, so the listed monthly equivalent is not a month-to-month rate.

AnyDesk combines remote access, support, and session collaboration rather than focusing only on unattended access. The listed tools include chat, screen highlighting, session recording, permissions, encryption, SSO, and 2FA. Cloud and on-premises deployment options give organizations a choice about where to host the service; on-premises hosting is listed for Ultimate.

The paid tiers show a defined path from one user to larger support teams:

• Solo is listed at €19.92 per month for one licensed user, with one connection, three registered devices, 100 managed devices, and unlimited interactive connections.
• Standard starts at €33.52 per month for one connection. It allows up to 20 connections and users, includes 500 managed devices, and has six address books.
• Advanced starts at €71.12 per month for two connections. It allows up to 50 connections and 100 users, includes 1,000 managed devices, 16 address books, and live phone support.

Those are monthly equivalents for annual billing, with a 20% discount for the first subscription year only, according to the published pricing details. A free plan is listed, though its terms are not published here.

The caps can make the entry price misleading if your team needs more capacity. Solo is limited to one connection and one licensed user; Standard starts with one connection and Advanced with two. Standard and Advanced extra connections cost €37.90 each per month, billed annually. Ultimate has custom pricing, and prices for listed add-ons—including managed-device and address-book add-ons—are not published.

Every listed paid price is an annual-billing monthly equivalent, and the 20% discount applies only to the first subscription year. The free plan is listed, but its limits and terms are not published on the vendor's site. That makes it hard to compare the free option or estimate a larger deployment’s total cost.

Connection friction also appears in user discussions. One Reddit poster said they waited 16 minutes to connect to a server; another described repeated prompts when connecting for personal use. These are individual reports, not evidence of a general service problem, but they matter if you are considering AnyDesk for frequent personal access. Reddit discussions also raise concerns about a past breach and the company’s response; commenters disagree about the security implications, so those posts are not a substitute for current security documentation.

AnyDesk starts at €19.92 per month for Solo, but that is a monthly equivalent on annual billing—not a month-to-month price. The pricing page says listed monthly equivalents include a 20% discount for the first subscription year only; renewal pricing is not specified here.

Solo covers one licensed user and one non-scalable connection, with three registered and 100 managed devices. Standard is €33.52 per month for one connection, scales to 20, and includes up to 20 users and 500 managed devices. Advanced is €71.12 per month for two connections, scales to 50, and includes up to 100 users and 1,000 managed devices. That’s a €37.60 jump from Standard, for higher caps and one more starting connection. Extra connections on Standard and Advanced cost €37.90 each per month, billed annually. Ultimate is custom quoted. Prices for listed device, address-book and other add-ons are not published, so check your needed capacity before comparing headline prices.

The available product information does not say how to migrate settings, address books or user accounts, or whether you can export them. Treat those as questions to resolve before switching. AnyDesk offers cloud and on-premises deployment, but Ultimate is the only listed plan with both hosting options; confirm the right fit and any custom pricing with the vendor.

A switch is mainly about replacing remote-access and support workflows, rather than moving marketing or SEO data. Map who needs access, connection counts, managed devices, permissions, SSO and 2FA before choosing a plan. Check how sessions and address books will be handled, too; the published information does not publish export or migration details. The review verdict flags reported connection friction, but the published material here includes no Reddit posts or specifics, so we can’t say how common it is or what users most often cite when leaving. Test your connection workflow and confirm data portability before committing to annual billing.