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Paid plans start at $0.99/mo.
Fin starts at $0.99 per outcome, but that is not the whole bill. Teams keeping an existing helpdesk have a 50-outcome monthly minimum, while teams using Intercom also pay for helpdesk seats, starting at $19 per seat per month; Lite seats are free. A 14-day trial is listed, and the Intercom trial includes unlimited Fin outcomes. Pro starts at $100 monthly, Copilot is $35 per user monthly, and annual rates are not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Fin with your current helpdesk | — | $0.99 | Teams keeping their current helpdesk |
| Fin with the Intercom helpdesk | — | $19 | Teams using Fin and Intercom |
| Pro add-on | — | $100 | Teams needing advanced AI analysis |
| Copilot add-on | — | $35 | Support agents needing an inbox assistant |
| Fin Voice | — | Quote | Select customers needing voice support |
Add-ons and overages
- Qualifications cost $9.99 per outcome.
- Additional Operator credits cost $0.01 per credit.
- Copilot costs $35 per user per month.
- Intercom helpdesk seats start at $19 per seat per month.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Copilot add-on | $35 | $175 | $350 | $875 |
02What the plan grid doesn't tell you
50-outcome minimum
The current-helpdesk plan lists a 50-outcome monthly minimum. Resolutions and several other outcomes cost $0.99 each.
Qualification charges
Qualifications cost $9.99 per outcome, well above the listed $0.99 rate for resolutions and several other outcomes.
Intercom seat fees
Intercom helpdesk seats start at $19 per seat per month. Lite seats are free; Fin also costs $0.99 per outcome.
Add-ons and annual rates
Pro starts at $100 per month and Copilot costs $35 per user monthly. Annual billing rates are not published.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams keeping their current helpdesk | Fin with your current helpdesk | Built for teams retaining their existing helpdesk; outcomes cost $0.99 each, with a 50-outcome monthly minimum. |
| Teams using Intercom | Fin with the Intercom helpdesk | Fin costs $0.99 per outcome, and helpdesk seats start at $19 monthly; Lite seats are free. |
| Teams needing advanced AI analysis | Pro add-on | Starts at $100 per month and includes Operator, CX Score, AI Topics, Trends, AI Recommendations, Monitors, and custom AI Scorecards. |
04Is Fin AI Agent worth the money?
Fin is strongest on flexibility: it can work with an existing helpdesk or Intercom, cover several channels, and use Procedures for multi-step work. The trade-off is a bill that can grow with outcomes, seats, and add-ons rather than one simple advertised rate. We would model expected monthly outcomes and qualification charges before rollout. The pricing page also leaves annual rates unpublished, so buyers cannot compare a discounted annual total from the public grid.
Fin AI Agent pricing FAQ
How much does Fin AI Agent cost?
The listed starting price is $0.99 per outcome. The current-helpdesk plan has a 50-outcome monthly minimum. With Intercom, Fin is also $0.99 per outcome, and helpdesk seats start at $19 per month; Lite seats are free.
Does Fin have a free plan or trial?
The pricing details list no free plan and a 14-day trial. The trial for Fin with the Intercom helpdesk includes unlimited Fin outcomes. The pricing information does not specify that the same unlimited-outcome trial applies to the current-helpdesk plan.
Can I use Fin with my current helpdesk?
Yes. Fin has a plan for teams keeping their current helpdesk. The listed connections include Intercom, Salesforce, Zendesk, HubSpot, and Freshdesk. That plan costs $0.99 per outcome and has a 50-outcome monthly minimum.
How much does Fin Voice cost?
Fin Voice has custom pricing, and the pricing details say it is available to select customers. The price is not published; buyers are directed to contact sales. The public pricing information does not list a monthly rate or a per-outcome fee for Voice.