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It's a split decision.
Choose Dameware Remote Support if you need an on-premises support tool with systems-management features: its listed starting price is $520 per technician, one-time, with unlimited end-user devices. Choose Devolutions Remote Desktop Manager for centralized management across 150+ connection types, or its free individual edition. That free edition has no team features or shared vaults; the listed IT-team plan costs $33.33 per user per month, billed annually. Neither product is a clear fit for every team.
01Side by side
| Dameware Remote Support | Devolutions Remote Desktop Manager | |
|---|---|---|
| Starting price | $520 per technician, one-time | Free individual; IT plan $33.33/user/month annually |
| Free plan | No free plan listed | Free individual edition; no team features |
| Best for | IT teams needing on-prem remote support | IT teams managing varied remote connections |
| Core strength | Remote access plus systems-management tools | Centralized management of 150+ connection types |
| Learning curve | Not published | Not published |
| Integrations & data | Starts access from open Web Help Desk tickets | RDP, SSH, VNC, 150+ other types |
| Team/seat costs | $520 per technician; unlimited end-user devices | $33.33/user/month annually for IT management |
| Support | Review support score: 4.5 | Review support score: 7 |
Dameware Remote Support Choose Dameware Remote Support if
- Choose Dameware Remote Support if you need on-premises deployment.
- Choose Dameware Remote Support if systems-management tools belong in the same solution.
- Choose Dameware Remote Support if you use SolarWinds Web Help Desk tickets.
Devolutions Remote Desktop Manager Choose Devolutions Remote Desktop Manager if
- Choose Devolutions Remote Desktop Manager if you need 150+ connection types.
- Choose Devolutions Remote Desktop Manager if an individual free edition fits.
- Choose Devolutions Remote Desktop Manager if centralized connection management is the priority.
02Pricing compared
These products price different things: Dameware Remote Support is a one-time technician license, while Devolutions’ team plans are priced per user and billed annually.
According to the pricing information, Dameware Remote Support starts at $520 per technician, one-time. That includes one year of maintenance and support, unlimited end-user devices, and licensing per technician login. Dameware Mini Remote Control starts at $370 per technician, one-time. Dameware Remote Everywhere is a separate product at $540 per technician per year, with a 500-endpoint cap per license.
Devolutions Remote Desktop Manager Free Edition costs nothing for individual use, but has no team features, shared vaults, or centralized management. Its listed Remote desktop management & IT operations plan is $33.33 per user per month, billed annually. Lower-priced tiers exist, but they are not the listed IT operations plan. Monthly billing prices are not published.
03Features and depth
Dameware Remote Support is the more focused choice for on-premises IT support. Its listed features combine remote access with systems-management tools, and it supports multifactor authentication and smart cards. Teams using SolarWinds Web Help Desk can start a remote-access session from an open ticket. That makes its fit clearest when remote troubleshooting and systems management belong in the same on-premises workflow.
Devolutions Remote Desktop Manager is built around organizing many kinds of remote connections in one workspace. The homepage lists RDP, SSH, VNC, and more than 150 other connection types, with credentials injected automatically when sessions launch. It also lists Windows, macOS, Linux, iOS, and Android availability. The listed IT operations plan includes external password manager integrations and built-in network discovery.
The practical distinction is breadth versus bundled support tooling: Devolutions lists wider protocol coverage; Dameware lists on-premises deployment and systems-management features. The published material does not establish that one replaces every capability of the other.
04Ease of use and learning curve
The published product descriptions point to different learning curves, but do not document setup time or onboarding requirements. Dameware’s scope is easier to pin down: on-premises remote access and systems management for IT support. Its listed review notes agent-cleanup concerns, so teams should account for endpoint cleanup in their evaluation.
Devolutions puts varied connections into one workspace and injects credentials when sessions launch. That can reduce the need to manage separate connection tools, but its breadth also means teams must choose how to organize connections and credentials. Our review scores ease of use at 5.5 for Dameware and 7 for Devolutions; these scores are not a substitute for checking fit against your environment.
Questions people ask
How much does Dameware Remote Everywhere cost?
The listed price is $540 per technician per year, billed annually. Each license has a 500-endpoint cap and is licensed per concurrent active technician. This is Dameware Remote Everywhere, not Dameware Remote Support, which is listed from $520 per technician as a one-time license.
What is the best Remote Desktop Manager?
There is no single best fit in our comparison. Devolutions Remote Desktop Manager lists more than 150 connection types and a free individual edition, while Dameware Remote Support combines on-premises remote access with systems-management tools. Choose based on whether protocol breadth or bundled support features matter more.
Is Google Remote Desktop discontinued?
The published published material does not establish whether Google Remote Desktop has been discontinued. It contains pricing and feature information for Dameware Remote Support and Devolutions Remote Desktop Manager, but no current status information about Google’s product. Check Google’s own product documentation for an up-to-date answer.
Who bought Dameware?
The published published material does not identify who bought Dameware or describe its ownership history. It does say Dameware Remote Support integrates with SolarWinds Web Help Desk, but that integration alone does not establish who owns or acquired Dameware. We would need a current company or product source to answer reliably.