We may earn a commission if you buy through links on this page. It never changes a score or a ranking. How we make money
It's a split decision.
Choose BeyondTrust Remote Support when the requirement is secure remote access for service desks and vendors: it manages credentials, just-in-time access, and sessions, but pricing is custom and seat limits are unpublished. Choose JumpCloud when you need identity, device, and access management in one platform. Its Device Management plan lists $9 per user monthly with annual billing ($11 monthly), and a 30-day trial. Neither lists a free plan; BeyondTrust offers a 14-day trial upon request.
01Side by side
| BeyondTrust Remote Support | JumpCloud | |
|---|---|---|
| Starting price | Custom quote; no public starting price | From $9/user/month with annual billing |
| Free plan | No free plan | No free plan |
| Best for | Service desks and third-party/vendor remote access | Unified identity, device, and access management |
| Core strength | Credential, just-in-time access, and session management | Unified identity, device, and access management |
| Learning curve | Ease score 5; review notes operational overhead | Ease score 6; learning-curve details not published |
| Integrations/data | Integrations not published; manages credentials and sessions | Integrations not published; manages identities and devices |
| Team/seat costs | Custom quote; seat limits not published | $9–$13 annual listed plans; Essentials caps at 300 users |
| Support | Support details not published | Premium support on Prime; paid add-on also listed |
BeyondTrust Remote Support Choose BeyondTrust Remote Support if
- Choose BeyondTrust Remote Support if service desks need vendor access.
- Choose BeyondTrust Remote Support if you need credential and session management.
- Choose BeyondTrust Remote Support if remote support is the main requirement.
JumpCloud Choose JumpCloud if
- Choose JumpCloud if you need identity, device, and access management.
- Choose JumpCloud if you want listed per-user plan prices.
- Choose JumpCloud if a 30-day trial fits your evaluation.
02Pricing compared
BeyondTrust Remote Support is sold by custom quote, according to the published pricing information. Its seat and usage limits are not published, and monthly versus annual billing terms are also not published. A 14-day trial is available upon request; there is no free plan listed.
JumpCloud publishes more entry-level pricing. Device Management is $11 per user per month, or $9 per user per month with annual billing. Its SSO plan is $13 monthly or $11 annually; Device Identity Management is $15 monthly or $13 annually. JumpCloud lists a 30-day trial and no free plan. Platform Essentials is for organizations with up to 300 users, but its price is not published. For a narrower need, listed add-ons include Remote Access at $4 monthly or $3 annually per user. Compare the full bill, not just one plan price.
03Features and depth
These products solve different problems. BeyondTrust Remote Support is aimed at service desks and third parties that need secure remote access. Its product description highlights credential management, just-in-time access, session management, and a zero-trust access approach. The published information does not publish seat or usage limits, so confirm capacity and scope in a quote.
JumpCloud is a broader identity, device, and access platform. Its listed capabilities include identity management, device management, SSO, MFA, and access management. Platform Essentials includes identity and device management, SSO, and passwordless authentication, with a 300-user maximum. Platform Prime adds the Platform package, Zero Trust, AI and SaaS Management, and premium support; pricing is not published. JumpCloud also lists Remote Access as an à la carte add-on, but that alone does not make the products equivalent. Choose based on whether the core requirement is managed support sessions or unified identity and device administration.
04Ease of use and learning curve
The published reviews give BeyondTrust an ease-of-use score of 5 and describe operational overhead; JumpCloud scores 6. Those ratings are signals, not a guarantee of how either product will fit your team. The published information does not detail setup steps, training requirements, or migration tools, so we would not assume either is simpler to deploy.
The practical difference is scope. BeyondTrust centers on remote support access and session controls. JumpCloud combines identity, devices, and access, which may mean evaluating more components and plan choices. Before switching, map the workflows you need, confirm limits and pricing with BeyondTrust, and check which JumpCloud modules are included versus billed separately.
Questions people ask
What is the BeyondTrust Access Console?
The published product information does not define the BeyondTrust Access Console or list its specific functions. It describes BeyondTrust Remote Support as a tool for service desks and vendors, with credential management, just-in-time access, and session management. Check BeyondTrust’s product documentation for console-specific details.
How much does BeyondTrust cost?
BeyondTrust Remote Support pricing is by custom quote, according to the published pricing information. Monthly and annual billing terms, seat limits, and usage limits are not published. The listed trial is 14 days upon request, and no free plan is listed.
Who does BeyondTrust compete with?
The published material does not name BeyondTrust Remote Support’s competitors, so we can’t give a sourced competitor list. This comparison is with JumpCloud, but the products have different stated focuses: BeyondTrust on secure remote support access, and JumpCloud on identity, device, and access management.
What is the BeyondTrust Jump Client used for?
The published information does not explain the BeyondTrust Jump Client or its specific use. It does say BeyondTrust Remote Support helps service desks and vendors access systems and manage sessions. Consult BeyondTrust’s documentation for the Jump Client’s functions and requirements.