Aircall vs RingCentral Video

RingCentral Core starts at $20 per user/month with annual billing, or $30 with monthly billing, according to its pricing page. Core includes HD meetings for up to 300 participants, plus domestic calling and chat. Advanced is $25 annually or $35 monthly; Ultra is $35 annually or $45 monthly. Aircall Essentials is $30 per license/month with annual billing and requires at least three users, making the minimum listed license spend $90 per month. Aircall’s pricing page says annual billing saves 25%, but it does not publish separate monthly license rates in the published pricing text. Neither product lists a free plan or free trial. Aircall AI Voice Agents cost $99 per month minimum, with usage charges or bundles on top. RingCentral’s AI Customer Engagement Bundle has no published price, so compare quotes before treating either option as a like-for-like deal.

These products solve different problems. Aircall is a cloud phone system for customer conversations: it brings calls, SMS, and messaging together, with AI tools for call transcription, sentiment and topic analysis, live coaching, notes, CRM updates, and follow-up tasks. Its AI Agents can handle routine requests and escalate complex issues with conversation context. Essentials includes 50 AI Voice Agent minutes monthly; Professional adds unlimited US and Canada calls, a Power Dialer for up to 1,000 numbers, and full API access. RingCentral Video sits within RingCentral’s AI Meetings lineup. The lineup includes video meetings, Town Halls, Rooms, Webinars, and Events. Core includes HD meetings for up to 300 participants; Ultra includes RingCentral Webinar, while the AI Customer Engagement Bundle adds AI receptionist and conversation tools alongside Ultra features. That bundle’s price is not published. If the core job is customer calling and service automation, Aircall is the closer fit. For meetings and organized online events, RingCentral is the more relevant choice.

The published information does not include comparative usability testing or enough user feedback to call either product easier to learn. The workflow is the clearest guide: Aircall is centered on calls, messages, and customer-service tasks, while RingCentral Video is centered on meetings and events. Aircall Essentials has a three-user minimum, and its listed 250+ integrations may help teams connect existing tools. RingCentral’s Core plan combines calling, meetings, and chat; higher plans and add-ons extend that set. That breadth can mean more choices to configure, but the sources do not establish how difficult setup is. Check which features your team needs and confirm plan eligibility before switching.