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It's a split decision.
Choose Agile CRM if you need contact and deal management, marketing automation, email campaigns, and helpdesk tickets in one platform. Its free plan supports up to 10 users, with limits including 1,000 contacts and one integration. Choose Smartsheet for project, portfolio, resource, and intake workflows; it has no free plan, and Pro starts at $9 per member monthly with annual billing. These are different tools, so the better pick depends on whether you need a CRM or a work-management platform.
01Side by side
| Agile CRM | Smartsheet | |
|---|---|---|
| Starting price | $8.99 two-year headline; $9.99 annual; $14.99 monthly, per user | $9 per member/month annually; $12 monthly |
| Free plan | Yes: up to 10 users and 1,000 contacts | No free plan listed |
| Best for | Small teams needing sales, marketing, and support CRM | Businesses coordinating projects, people, and portfolios |
| Core strength | Contact and deal management with marketing and helpdesk tools | Project visibility, resource planning, and connected workflows |
| Learning curve | Ease score: 5/10; review flags usability concerns | Ease score: 6/10 |
| Integrations/data | Free: 1 integration; Starter: 5; contacts: 1,000/10,000 | Brings work from other apps; integration limits not listed |
| Team/seat costs | Starter: $9.99 annual or $14.99 monthly per user | Pro: $9–$12; Business: $19–$24 per member monthly |
| Support | Review flags service concerns; support score: 4/10 | Support score: 5/10; Premium Support is an add-on |
Agile CRM Choose Agile CRM if
- Choose Agile CRM if you need sales, marketing, and support together.
- Choose Agile CRM if a free plan for up to 10 users fits.
- Choose Agile CRM if contact and deal management are your priority.
Smartsheet Choose Smartsheet if
- Choose Smartsheet if project and portfolio visibility matter most.
- Choose Smartsheet if you need resource planning and workload balancing.
- Choose Smartsheet if your team coordinates intake, approvals, and client delivery.
02Pricing compared
Agile CRM has a free plan for up to 10 users, but it is capped at 1,000 contacts and companies, 5,000 branded emails, one workflow, one automation rule, and one integration. Starter is $14.99 per user monthly, or $9.99 per user monthly with annual billing; the pricing note also lists an $8.99 headline price for a two-year commitment.
Smartsheet has no free plan. Pro costs $12 per member monthly or $9 with annual billing, for 1–10 members; Business is $24 monthly or $19 annually per member. Pro includes 250 automations per month and 20 GB of attachment storage. These prices are not directly comparable: Agile CRM sells CRM capacity, while Smartsheet prices work-management plans by member.
03Features and depth
Agile CRM combines contact and deal management with marketing and support tools. Its listed features include a single-page contact view, deal stages and milestones, drag-and-drop marketing workflows, email campaigns with performance tracking, helpdesk tickets, and appointment scheduling. The free and Starter plan details also show limits on contacts, workflows, automation rules, and integrations, so check those caps against your needs.
Smartsheet is built around project and portfolio work: connected workflows, dashboards, resource and capacity planning, milestone and dependency tracking, and intake and approval workflows. It also lists client collaboration portals, forecasting, and AI-powered customer reporting. Pro has 250 monthly automations; Business lists unlimited automations. The published feature descriptions do not position Smartsheet as a CRM or Agile CRM as a project and portfolio platform. Choose based on the work you need to manage, not feature-counting across unlike products.
04Ease of use and learning curve
The published reviews give Agile CRM an ease-of-use score of 5 and Smartsheet a 6. They are review scores, not a guarantee of how either product will feel for your team. Agile CRM review feedback also raises usability and service concerns, while the Smartsheet review says it is worth considering for structured PMOs and less compelling for simple, low-cost tracking.
The available material does not publish onboarding time or training requirements. Agile CRM’s free plan may let a small team start within its stated caps; Smartsheet has no free plan, and its project, portfolio, and resource features may be unnecessary if you only need basic tracking.
Questions people ask
Which is better, Agile CRM or Smartsheet?
Neither is a direct substitute for the other. Agile CRM fits teams that need contact and deal management, marketing automation, email campaigns, and helpdesk tickets. Smartsheet fits project, portfolio, resource, and intake workflows. Compare the tool against the work you need to manage and its plan limits.
Can Smartsheet do project management?
Yes. Smartsheet lists project and portfolio visibility, connected workflows, dashboards, resource planning, milestone and dependency tracking, and intake workflows. Pro starts at $9 per member monthly with annual billing, but includes 250 automations per month and 20 GB of attachment storage.
Can Agile CRM manage projects like Smartsheet?
The published Agile CRM feature list focuses on contacts, deals, marketing automation, email, helpdesk tickets, and scheduling. Smartsheet’s list focuses on project and portfolio workflows, resources, milestones, and intake. The available information does not establish Agile CRM as a replacement for Smartsheet project management.
Does Smartsheet have a free plan?
No free plan is listed in the published Smartsheet pricing information. Pro is $12 per member monthly or $9 per member monthly with annual billing. Agile CRM does list a free plan, capped at 10 users, 1,000 contacts and companies, and one integration.