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It's a split decision.
Choose Regal if you need AI agents for customer conversations across phone, SMS, chat, and web. The published information describes its features, but not its price. Omnissa Horizon lists monthly per-user prices from $4.67, but the published product text does not explain what Horizon does or what its plans include. We can’t make a confident product-fit recommendation without confirming Horizon’s feature set and comparing full contract costs. Neither product lists a free plan.
01Side by side
| Omnissa Horizon | Regal | |
|---|---|---|
| Starting price | $4.67/user/month; annual price not published | Custom quote; price not published |
| Free plan | No free plan listed | No free plan listed |
| Best for | Use case not established in published product text | Enterprises automating customer conversations |
| Core strength | Not stated on the vendor's site | AI agents across customer conversation channels |
| Learning curve | Not stated | Drag-and-drop visual agent builder |
| Integrations/data | Not stated | Integrations for complex workflows; details not published |
| Team/seat costs | Per-user pricing listed; plan inclusions not stated | Custom quote; fit proxy starts at 25 agents |
| Support | Support details not stated | Support details not stated |
Omnissa Horizon Choose Omnissa Horizon if
- Choose Omnissa Horizon if per-user pricing is your priority.
- Choose Omnissa Horizon if you can confirm its features and plan fit.
- Choose Omnissa Horizon if a custom quote is not workable.
Regal Choose Regal if
- Choose Regal if you need AI agents for customer conversations.
- Choose Regal if you need phone, SMS, chat, and web channels.
- Choose Regal if you can request a custom quote.
02Pricing compared
Omnissa Horizon lists monthly prices from $4.67 per user for Horizon Apps Standard. Other published monthly tiers are Horizon Standard Plus at $5.79, Horizon Apps Universal at $6, Horizon Enterprise Plus at $10.71, and Horizon Universal at $12.50 per user. Horizon Platinum has no published price. Annual-billing prices and plan inclusions are not published on the vendor's site, so the tier names alone do not show what you get for each price.
Regal does not publish monthly or annual prices. Its pricing information describes a custom quote based on team setup, channels, and committed volume; 25 agents and 100,000 monthly call minutes are given as fit proxies, not confirmed minimums. Longer terms and higher committed spend may receive discounts. Neither product lists a free plan, and no free-trial terms are provided. Compare full contract costs only after confirming scope, usage terms, and included features.
03Features and depth
Regal’s published product description covers AI agents for customer conversations across phone, SMS, chat, and web. Its phone agents support natural conversation, interruptions, and more than 30 languages. The platform also lists a visual, drag-and-drop agent builder, journey orchestration across AI agents and human teams, conversation monitoring with automated quality assurance, and safeguards for privacy, compliance, hallucination control, and escalation.
The published Omnissa Horizon homepage text does not describe the product or list its features. Its plan names and intended audiences mention app delivery and Horizon deployments, but they do not establish specific capabilities, integrations, or included features. That leaves a basic comparison gap: Regal’s described use case is customer-contact automation, while Horizon’s use case cannot be verified from the published product text. We would not treat the products as alternatives based on these materials alone. Confirm what Horizon does and what each paid tier includes before comparing functionality.
04Ease of use and learning curve
Regal lists a visual builder and drag-and-drop orchestration, but the published information does not explain setup time, required skills, or how much work it takes to maintain agents. Its review score is 7 for ease of use; the scoring scale and underlying evidence are not provided, so treat that as a limited signal rather than a guarantee.
Omnissa Horizon’s product description is absent from the published text, so we cannot assess its interface, onboarding, or learning curve. Its review gives ease of use a score of 4, but the same limitation applies: the scale and supporting feedback are not included. Ask both vendors for a workflow walkthrough and the implementation requirements that apply to your team.
Questions people ask
What is VMware Horizon now called?
The published materials identify product A as Omnissa Horizon, but they do not explain the product’s naming history or confirm what it was previously called. We can’t verify the relationship between the VMware name and Omnissa Horizon from this information alone.
Are Omnissa and Workspace ONE the same?
The published information does not mention Workspace ONE or explain its relationship to Omnissa. It identifies product A as Omnissa Horizon but does not establish whether the products are the same, related, or separate. Check current vendor documentation before treating them as interchangeable.
What are the main competitors of VMware Horizon?
The published materials name no Horizon competitors and do not describe Horizon’s feature set. Regal is included in this comparison, but the information does not establish that it competes directly with Horizon. A competitor list would require a confirmed product category and scope.
Is a VMware Horizon client necessary?
The published information does not describe Horizon’s access methods or state whether a client is required. It also provides no client documentation. Confirm the supported access options for your intended deployment with the vendor; we can’t answer this from the pricing and product text provided.