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It's a split decision.
Choose Glassbox for regulated organizations that need session replay, journey analysis, and compliance-oriented record keeping; its pricing is not published, and replay allowances vary by plan. Choose Lucky Orange for website teams wanting heatmaps, recordings, surveys, live chat, and AI insights at a listed $39 monthly entry price, though Build includes just 3,500 sessions monthly. Neither lists a free plan. Ask Glassbox for a written quote and confirm Lucky Orange’s session and storage needs before switching.
01Side by side
| Glassbox | Lucky Orange | |
|---|---|---|
| Starting price | Not published | $39/month (Build) |
| Free plan | No free plan listed | No free plan listed |
| Best for | Regulated organizations | Website behavior analytics teams |
| Core strength | Replay, journeys, compliance, and fraud prevention | AI insights, heatmaps, recordings, surveys, and chat |
| Learning curve | Not published | Not published |
| Integrations/data | Integrations not listed; 2M or 3M monthly sessions by plan | Integrations not listed; plans start at 3,500, 50,000, or 300,000 sessions |
| Team/seat costs | Unlimited users; seat price not listed | Unlimited team members; seat price not listed |
| Support | Not published | Not published |
Glassbox Choose Glassbox if
- Choose Glassbox if regulated workflows and compliance matter.
- Choose Glassbox if you need journey analytics across digital touchpoints.
- Choose Glassbox if 100% replay is needed on Production Operation.
Lucky Orange Choose Lucky Orange if
- Choose Lucky Orange if you want a published entry price.
- Choose Lucky Orange if heatmaps, surveys, and live chat belong in one plan.
- Choose Lucky Orange if 3,500 monthly sessions fit your site.
02Pricing compared
Glassbox does not publish monthly or annual prices, so you’ll need a quote to compare costs. Its Production Operation plan lists 2 million monthly sessions and 100% replay; Marketing/Business and Product each list 3 million sessions but 10% replay. Overage costs are also unpublished.
Lucky Orange lists monthly prices: Build is $39 for 3,500 sessions, Expand is $249 starting at 50,000, and Scale is $1,049 starting at 300,000. Each includes 60 days of base storage and unlimited team members. Extra websites cost $5 each. Discovery AI and longer storage are add-ons with prices not published; annual billing is not stated. Neither product lists a free plan.
03Features and depth
Glassbox is the broader fit for organizations analyzing journeys across websites and native mobile apps. Its listed capabilities include session replay, journey analytics, struggle analysis, real-time alerts, and digital record keeping for compliance and secure interactions. The homepage describes 100% session capture, but plan details show replay allowances vary: Production Operation lists 100%, while Marketing/Business and Product list 10%. Confirm the replay terms that apply to your quote.
Lucky Orange focuses on website behavior. Its feature set includes dynamic heatmaps for clicks, scrolling, and movement; session recordings; surveys linked to visitor recordings; live chat; and Suggested Actions, an instant website audit. Discovery AI answers questions about visitor behavior and points to supporting evidence. The homepage says all tools are included in every plan, while the pricing details list Discovery AI as a paid add-on with unpublished pricing. Check which AI access is included before comparing bundles.
04Ease of use and learning curve
The available information doesn’t establish setup time or how steep either product’s learning curve is, so we wouldn’t treat ease as settled. Lucky Orange’s heatmaps, recordings, surveys, chat, and suggested audit are aimed at website teams looking for behavior insights and follow-up actions in one suite. Its plans list unlimited team members.
Glassbox covers more ground—web and mobile journeys, replay, struggle analysis, alerts, and record keeping—which may mean more decisions about data capture and access. Its listed plans also include unlimited users, with mobile included. Ask both vendors to walk through your team’s key workflows, and ask Glassbox to document replay and retention limits.
Questions people ask
Which product is cheaper?
Lucky Orange has published monthly prices, starting at $39 for 3,500 sessions. Glassbox does not publish plan prices, so we can’t make a direct cost comparison without a quote. For Glassbox, also confirm any overage costs, which are not published.
Which is better for regulated organizations?
Glassbox is positioned for regulated industries and lists digital record keeping, real-time alerts, and compliance-oriented capabilities. Lucky Orange’s published feature details focus on website behavior analytics. If compliance is a requirement, ask Glassbox to confirm the specific controls and terms your organization needs.
How much session replay do the plans include?
Glassbox lists 100% replay for Production Operation, but 10% for Marketing/Business and Product. Lucky Orange’s published plan details list session recordings as a core feature but do not state a replay percentage. Confirm how each vendor defines and limits replay for your expected traffic.
Do either products offer a free plan or trial?
Neither product lists a free plan in the published pricing details. Trial availability is not published for either one, so ask the vendors directly rather than assuming a trial is included. Lucky Orange’s listed entry plan is $39 per month; Glassbox pricing requires a quote.